Always give a receipt or ask if the customer wants one. I can’t count the number of times I’ve walked off from a place without the receipt in hand because I’d really rather not have to think about things like asking for receipts. It’s annoying and I really notice it when businesses offer the receipt. I finally understand why some go as far as to say they will give you something free if they forget.

This particularly irks me because usually if it’s a business expense (the only time I REALLY care about receipts), I’ll first try my American Express card. If they don’t take it, I’ll often switch to cash rather than another card since it’s just about as easy for me to track the expense — so long as I get a receipt. I figure I’m doing the merchant a favor in this case by saving them on the credit card fees, but so few merchants give receipts when you pay with cash and they don’t seem to care much when I do them this favor. Then again, most of the cashiers with whom I interface probably don’t care too much about their boss’s credit card fees. But they should.

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Andy Swindler Categories: Entrepreneurship, General