Comments on: Negative Feedback is an Opportunity Not a Curse http://www.astekblog.com/index.php/marketing/negative-feedback-is-an-opportunity-not-a-curse/ The Astek Team on web, marketing, tech, social media, and entrepreneurship Tue, 31 Aug 2010 01:34:22 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: aswindler http://www.astekblog.com/index.php/marketing/negative-feedback-is-an-opportunity-not-a-curse/comment-page-1/#comment-25617 aswindler Tue, 07 Jul 2009 00:54:14 +0000 http://www.astekblog.com/index.php/marketing/negative-feedback-is-an-opportunity-not-a-curse/#comment-25617 Indeed! Even the biggest companies can admit when they are wrong if they are willing to correct the situation, communicate, and improve. Indeed! Even the biggest companies can admit when they are wrong if they are willing to correct the situation, communicate, and improve.

]]> By: Wade Fransson http://www.astekblog.com/index.php/marketing/negative-feedback-is-an-opportunity-not-a-curse/comment-page-1/#comment-25616 Wade Fransson Mon, 06 Jul 2009 17:56:29 +0000 http://www.astekblog.com/index.php/marketing/negative-feedback-is-an-opportunity-not-a-curse/#comment-25616 Andy, Thanks for your insightful summary on how companies can deal with the fact that Web 2.0 has forever changed the nature of Customer Service delivery. WWW has put "The Customer Is Always Right" on turbocharged rocket-fuel. New approaches are needed to enable businesses and consumers to mature together to a true Web 3.0 model that enables true two-way transparency and accountability. Andy,

Thanks for your insightful summary on how companies can deal with the fact that Web 2.0 has forever changed the nature of Customer Service delivery. WWW has put “The Customer Is Always Right” on turbocharged rocket-fuel. New approaches are needed to enable businesses and consumers to mature together to a true Web 3.0 model that enables true two-way transparency and accountability.

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