I imagine that people will find it much simpler to post a problem with a product to a blog than to contact the company. Even posting to a company blog would hopefully get to where it needs to go to affect change, but not likely trickle back to fixing the specific problem at hand.

It’s pretty unreasonable to expect a company to troll every personal blog in the world to find product issues. Naturally it’s a person’s responsibility to get an issue resolved, but I feel there will be a tendency for people to do this, and then get even more aggravated when nothing happens.

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Andy Swindler Categories: Social Media, Web