2011 Lessons and Looking Ahead

2011 was an amazing year of learning and growing at Astek. In our industry things change pretty much daily, even hourly. We are lucky to work with so many forward-thinking clients and partners who understand that building real success in this market takes time, discipline, and communication. Oh yeah, and we think life’s too short not to have a little fun along the way.

Early in the year, Rachel and I attended SXSW Interactive, a top-tier conference for all things Web, mobile and social in Austin, TX. One of our top goals was to find the ideal social media management/monitoring/analytics platform with enterprise capabilities and agency pricing. We’ve met some talented people along the way with some pretty cool products, but there is a lot of room for growth in this space. We’ll be rolling out a new social media event product of our own in the coming weeks — stay tuned!

Supporting an ongoing effort to get more social at Astek, we started video recording the strange and mystical things that happen at Astek staff meetings. Here’s a glimpse:

In June, we kicked our relationship with SIPA up a notch and have worked since then to increase their social media efforts. It’s greatly rewarding to work with a group that understands social media are about creating relationships, and just like relationships in the “real world,” there is no easy button or shortcut.

specialized information publishers association sipa logo 2011 12 28 12 58 2011 Lessons and Looking Ahead

Who is SIPA, you may ask? SIPA, the Specialized Information Publishers Association, is the international trade association dedicated to advancing the interests of commercial information providers (paid content) serving niche communities. These are primarily B2B trade journals, but members also include consumer-oriented Kiplinger and publishers serving other markets. There are numerous SIPs (specialized information publishers) out there serving all kinds of niche community information needs, whether or not they identify themselves with this group.

We’ve been SIPA members for years, teaching and learning along with top publishing talent, and in June we started managing social media for SIPA’s annual publishing conference in Washington, D.C. We applied what we learned at SXSW and other places along the way, creating a robust social media event experience. More recently, it seems like a dream that I was swimming in the Atlantic just a few short weeks ago following the SIPA Miami Publishing Marketing Conference, where we had four Astek team members speaking, learning, and helping.

At the Miami conference last year, I led a roundtable discussion on mobile publishing and met a publisher called The Medical Letter, who needed help building mobile apps on all major platforms (iPhone/iPad, Android, Blackberry). We worked diligently with them and our friends at FanWide to create cutting edge publishing apps and successfully launched the iPhone/iPad and Android versions. In the spirit of mutual learning and sharing, my client and I presented a webinar hosted by SIPA to inform other publishers about how to step into the mobile space.

TML mobile app collection sm 2011 12 28 12 58 2011 Lessons and Looking Ahead

In the four years I’ve been on Twitter, I’ve seen it grow from an esoteric geek-oriented communication platform to a widely adopted and ubiquitous brand imprint on websites everywhere. Yet many people I talk to still question its worth for driving revenue. As we’ve embraced Twitter as the ideal communication platform for events and conferences, I’ve noticed that finally people are able to grasp the potential for this simple, yet powerful medium for enhancing communication at an event and also bridging the communication gap between cyclical events in ways not before seen at this scale.

 2011 Lessons and Looking Ahead

As we continue to connect the dots for publishers and other event promoters, we continue our decade-long focus on content management solutions facilitating the digital publishing revolution. Astek’s own CMS, Webany, is ideally suited for the Web-first editorial trend that continues to gain momentum. Basically, rather than thinking about getting your print publication onto the Web, publish in real-time on the Web and build your print publication from there.

We’re so excited that our lady, Webany, is growing up right in the middle of the dramatic shifts in the publishing industry, and is flexible enough to handle them. Haven’t been introduced yet? Just ask. We’d love to show you some of her newest features including robust digital rights management and the ability to export articles and other information directly to Adobe InDesign, the preeminent desktop publishing platform, via XML.

Reversing a publisher’s workflow is not a task to be taken lightly, so we lend our expertise to the process in addition to the technology, which is a combination that’s future-proofing editorial teams around the globe. As publishers figure out the moves that work for them along the way, we enjoy learning and teaching as we go. 2011 brought many clients to Webany, including Wiley Publishing, The Alter Group and Staff Management.

home logo 2011 12 28 12 58 2011 Lessons and Looking Ahead

Contributing to our community is a core mission at Astek, so recently we were proud to launch a new brand and website for Promethean Theatre Ensemble, our 2011 Astek Grant recipient. Along the way, we greatly expanded the digital marketing program for The Chicago Dancing Festival and got new websites launched for The Jeanine Sheridan Foundation, DanceWorks Chicago and Chicago Human Rhythm Project (CHRP) as well. Yep, we like to move.

logo 2011 12 28 12 58 2011 Lessons and Looking Ahead

And last but not least is a particularly rewarding combination of app dev and do-gooding. This multi-year project with My25, which is partially funded by the USDA, has engaged Astek to help tackle the growing obesity epidemic in America. My25’s approach is to use software and community tools to encourage better eating through realistic meal-planning based on simple and proven plate portioning techniques. We designed a prototype for the next generation of the software and created this video to help with fund-raising (yes, we spent more time on this than the staff meeting video).

Thanks for being a part of our ongoing exploration and we look forward to connecting you with your goals in 2012!

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Evolution of Local Services – Customers Get What They Want

This month we’re writing about things that inspire us. In our digital world there are countless innovations, so I’m often inspired by new approaches to old problems.

I’ve noticed a shift in how local services are supplied to consumers and businesses. Until recently, websites vying for the holy grail of bringing local customers and service providers together used classified- or forum-type websites that allow service providers to post what they do generically. Customers were expected to sift through these listings or post what they needed and hope for the best. This paradigm is being uprooted due to rapid advances in Web and mobile technology that put the customer in charge.

 Evolution of Local Services   Customers Get What They Want

The bottleneck of traditional marketing forced companies to create products and services they believed people need or want. Or in some extreme cases, companies created products they knew people didn’t need, and simply used their marketing prowess to convince people to buy their products anyway.

Small or independent service providers have largely followed suit, mimicking the marketing strategies and tactics that have restricted corporations to a limited number of products and services that can’t possibly cater to every daily need of billions of unique individuals.

Innovative local marketplaces now enable consumers to articulate exactly what they want or need at any given moment, typically via a GPS-enabled smartphone, and then leave it up to the service providers to find them and in some cases even duke it out for their business.

The wild increase in personal efficiency articulated by The New York Times is possible due to technology that enables people to tell companies what they want rather than the other way around. Now people of all walks of life make their own hours by doing exactly what people need when they need it for the amount they want to pay. This growing wave of independent providers avoid the waste and annoyance of casting wide nets with traditional marketing. This was a battle they’d never win against the corporations, so rather than keep trying they changed the rules of the game.

Here are a few that stand out:

Zaarly – Post what you want done and what you’re willing to pay. For instance, our own Tim McDonald who helped launch Zaarly tells the story of an Illinois man who needed help fishing his keys out of a storm sewer and got it done for $75.

TaskRabbit – “Do more. Live more. Be more.” People post what they need done and TaskRabbit-vetted service providers make offers to do the work, allowing the consumer to choose the best fit based on their criteria.

Agent Anything – Connects busy, hardworking people who need things done with college students looking to make money.

Will these resources help consumers focus on what they need rather than want? Not likely. It’s not hard to imagine dreaming up all kinds of random tasks you ask to have done, just to see if you can get them done for a small price. This is refreshing in a world over-crowded with group deals, coupons, and classified sites providing yet another place for service providers to sell their wares and creating confusion for consumers who don’t know where to begin.

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Going Mobile? How To Survey Your Customers

Whether you are publishing content or selling products, you need to make it as easy as possible for your customers to get to your goods on their terms. Mobile usage is growing exponentially and will be an increasingly essential part of your toolkit to keep your customers coming back for more.

But if you’re just starting to think about how to go mobile, it can be hard to know where to begin. Two of the key things you’ll need to research are what mobile devices your customers are using now and what they want to use in the future. This information will help you make the right decisions when planning how to allocate your valuable resources.

Review your analytics. You should have Web analytics running on your website. Google Analytics is a top-notch free tool that will tell you a lot about how people are accessing your content. While analytics are useful, they don’t tell you the whole story. You also want to know how people ideally would view your content, which isn’t completely revealed until you’ve created an optimized mobile experience.

mobile survey1 Going Mobile? How To Survey Your Customers

Send a survey. The best way to find out what your customers want is to ask. There are numerous survey tools available, which you can use to send a Web-based survey to your email list. Regardless of how you deploy the survey, it’s important to keep it short to increase the number of responses. Here is a suggested set of questions to find out your customers’ mobile preferences:

1) What type(s) of mobile phone do you have?
        a) iPhone
        b) Android
        c) Blackberry
        d) Windows
        e) Palm
        f) Other

2) What type(s) of mobile phone do you expect to have 1 year from now?
        a) iPhone
        b) Android
        c) Blackberry
        d) Windows
        e) Palm
        f) Other

3) From where do you typically view our website?
        a) Work
        b) Home
        c) On the go

4) From what type of device would you prefer to view our website?
        a) Desktop computer
        b) Laptop
        c) Tablet
        d) Mobile Phone

5) On a mobile phone, how do you prefer to read content?
        a) Apps
        b) Mobile Web browser (e.g., Safari)
        c) RSS Reader

6) If you own a tablet, what kind?
        a) iPad
        b) Android
        c) Windows
        d) Blackberry
        e) I don’t own a tablet

Remembering Steve Jobs

I owe a lot to Steve Jobs. My family got an Apple IIc computer when I was in the 1st grade (thanks Mom and Dad!) and it defined my entire career. I was an early card-carrying member of the cult of Apple. It wasn’t just about being cool or different. There are hundreds of tangible reasons why that platform was and is superior. Not just for artists, but for everyone. An evangelist was born.

In the 2nd grade, my 1st grade teacher came to get me out of class to help her “fix” her Apple IIe. Remember those guys with the green and black monitors? Turns out she just didn’t have the monitor on, but I found it remarkable that she came to me rather than any other adult in the school.

That was my first consulting gig.

steve jobs Remembering Steve Jobs

I often don’t write about “big news” since I figure everyone is doing it and the world probably doesn’t need one more blog post. But in this case, this isn’t just news. This is the end of an era.

But it’s not all sadness. Steve’s legacy is so strong, inspiring, and lasting that his untimely passing also marks the beginning of a new era — for Apple and all technology companies and geeks.

We’ve seen social media take hold in the past few years, and I believe we have yet to realize the true potential of that technology. In its infant state of exploration, experimentation and fundamental learning, social media remain anyone’s game.

Apple fueled the growth of new technologies such as social media by exploding the potential of open mobile app distribution. I clamor to ideas like this — philosophies, frameworks, and factories working together to empower everyone and level the playing field.

At the center of all this was Steve, whose singular vision and demanding standards merged artistry and technology into some of the most empowering devices and software ever created.

Being a life-long Apple fanatic means I’ve been there in good times and bad. I saw Steve get booted from Apple, and then triumphantly return to save the company from disappearing altogether. I painfully tried to help my college buddies with their late-90’s Mac’s that just weren’t very well-built.

When the Mac came about in 1984, I became mesmerized by desktop publishing and later PageMaker. The Mac made that world possible at the time, and once again I found it easy to dazzle people by doing what I enjoyed most – using the things that came out of Steve’s mind to solve problems and create.

This lead me to pursue journalism through high school and college. I was also an Apple Student Rep at Northwestern, which is the only time I received a paycheck from Apple. While I didn’t specifically pursue journalism as a career, my life has led me along the path of the new journalism in the form of social media and communication technologies. I apply these lessons on behalf of my company and clients every day.

And yes, I still use a Mac. Now I have several. I feel like much of the world has come to understand what I’ve known all my life. Vision like this is rare and deserves to be revered.

Steve would be the first to tell you that his path was not without mistakes. Whose life isn’t? But his journey is an extraordinary one worthy of reflection. He had a unique way of bringing teams of varied talent together to create something profound around a singular vision. It’s no surprise that Pixar is one of most successful film studios and business success stories in any industry.

Five years ago, who would have thought that thousands of executives would be walking around with an Apple logo on their phones?

If you’ve never seen it, take a few minutes to watch Steve Jobs’ address to Stanford graduates in 2005. These words continue to inspire me.

Thanks Steve for all you’ve given me and the world. We’ll never forget what you did and we’ll do our very best to carry your torch of innovation.

Update:
I was going through some old Apple memorabilia (yes, I have a lot of it), and found this photo of the rock we painted at Northwestern University in April 1997 before they changed to a single color logo. We made the student newspaper, The Daily Northwestern, the next day. However, the article was titled “Macintosh Misery” due to our decision to create hopeful art during a dark chapter in Apple’s life. Steve’s return and recovery of the company shortly thereafter thankfully make these mere anecdotes of history.

Apple Computer Mac logo NU Northwestern University Rock Painting 19972 Remembering Steve Jobs

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Mobile Web Terminology

As the whole world goes mobile (2,600% increase predicted by 2015), two main options have emerged for bringing your business to the party: build apps or optimize your website.

I want to focus on the second option, optimizing your website/HTML, which is becoming a more appealing option as HTML becomes more capable of doing the things we’ve typically needed apps to do.

Once HTML 5 can do anything an app can, I see only three major advantages to building an app:

  • Push notifications (a common app feature that currently doesn’t work in HTML)
  • Distribution (selling/downloading an app that lives on a phone versus saving a bookmark)
  • Offline access (HTML 5 is already pushing this one off the list as it has built-in offline caching features)

Apps also still have a “cool” factor, but typically introduce more time and cost in development and maintenance.

mobile optimization1 Mobile Web Terminology

A number of terms have emerged to describe Web optimization for mobile devices. I’m here to tell you they all essentially mean the same thing: delivering a reduced amount of content to your users in a logical fashion to create a more efficient mobile experience. Ideally your website will detect the user’s device and optimize it on the fly since there are so many different mobile devices and screen sizes.

  • Mobile Optimize
  • Mobile Format
  • Mobile Template
  • Mobile Versioning
  • Multi-Siting
  • Adaptive Content Rendering

I think “optimize” is the most logical and accurate. Whatever you want to call it, the effort is partly technical, but largely falls in the realm of content strategy. With less screen real estate to use for your message, you’ll need to make careful decisions about what’s most important to convey to your user.

Come to think of it, brevity might just not be such a bad thing for the future of digital content delivery.

Walgreens Does Good Through Foursquare

I checked in to Walgreens on Foursquare recently (yes I’m crazy like that), and noticed the first mostly altruistic business special I’ve seen to date. They are giving way a flu shot voucher to someone in need for every person who checks in.

I showed it to the pharmacists asking if I needed to do anything else. They exchanged inquisitive looks, but confirmed that they had fulfilled flu shots for a few people bringing in certificates from this program.

A bit more explanation on how to fulfill this would have helped, but I applaud Walgreens for leveraging Foursquare for social good.

foursquare walgreens Walgreens Does Good Through Foursquare

Analytics on the Go

If you have a website, there is a very good chance that you track your activity via Google Analytics. As Astek is an agency, we track not only our web activities via Google Analytics, but also the activities on many of our clients’ sites and blogs. I was at a brainstorming session with a client and their PR agency, when the client asked how many hits their sites receive from mobile devices. Let me tell you, I was extremely relieved to have an analytic app downloaded and set up on my iPad to bring out and show our client!

Picture 6 Analytics on the Go

I have downloaded the Analytics for iPad app (available both for free and paid premium). It’s fantastic for accessing your information and data on the go, and the Dashboard functionality works wonderfully if your Google Analytics account manages multiple sites. You also can add additional accounts besides your own – again, very useful if you are an agency.

The reviews are mixed, but I have had nothing but great experience with it. I’m still using the free version, but the HD version of the app receives mostly all positive reviews. One reason I may upgrade, is that you can send PDF and Excel reports to yourself, your team and clients directly from the app. Not too shabby!

Picture 7 Analytics on the Go

We also use the Sprout Social social analytic tool, which does incorporate Google Analytics per client. However it is nice to have the specific Analytics app that covers all clients. Do you have an analytic app that you prefer? Share in the comments!

SIPA 2011 Publishing Conference in D.C. Recap

We’re big fans of the Specialized Information Publishing Association (SIPA), an organization focused on the ever-changing needs of niche publishers, typically in the B2B space. As members and speakers, we’ve enjoyed getting to know the diverse groups involved, and I often learn as much as I teach at their seminars, since publishers are in the middle of a bone fide revolution.

Tom Lynch and I attended the national conference in Washington D.C. this month, and added “exhibitor” to our list of credentials. Astek’s growth has always been fueled by word of mouth from our happy customers (thanks!), but we felt it was important for us to add another layer of support for SIPA, as well as to get some extra exposure for Astek by having a booth that stood out and quickly became known as “Astek Lounge.”

I’m thrilled with how well our booth turned out, thanks largely to Vin at Vin Design, who is an expert in experiential design.

Astek SIPA booth andy swindler tom lynch2 SIPA 2011 Publishing Conference in D.C. Recap

First things first. Tom and I headed over to IKEA to pick up some essentials. We were creating something very different from the blue table we were provided — a space that would invite people to come in and stay awhile. And it worked!

Astek SIPA booth tom lynch IKEA2 SIPA 2011 Publishing Conference in D.C. Recap

While we were giving away real apples (on the right), we decided to have a contest and give away another Apple in the form of a new iPad 2. People entered by scanning our QR code (on the left) to register for our ePiphany newsletter. This gave us an opportunity personally to help several SIPA members get their QR code readers installed and working on their smart phones, which proved most painful on Blackberries.

Astek SIPA booth2 SIPA 2011 Publishing Conference in D.C. Recap

Check out Astek iPad winner Brad Forrister, of M. Lee Smith Publishers/Business & Legal Resources, basking in his new toy (green cover of course):

Astek SIPA booth ipad winner brad forrister2 SIPA 2011 Publishing Conference in D.C. Recap

We had fun experimenting with colorizing QR codes, and used them on the table tents strewn throughout the lounge to make it easy to learn more about Webany CMS, ePiphany, and the people at Astek:

Astek SIPA booth webany tent2 SIPA 2011 Publishing Conference in D.C. Recap

Astek SIPA booth ePiphany tent2 SIPA 2011 Publishing Conference in D.C. Recap

Astek SIPA booth people tent2 SIPA 2011 Publishing Conference in D.C. Recap

I gave a talk on mobile publishing to a standing room-only crowd. Every couple of years publishers are thrown for a new loop in technology: SEO, CMS, social media, and now mobile. We’re helping many publishers figure out how to go mobile, which is the fastest growing content consumption market.

SIPA is a very progressively-minded organization, and hired Astek to run Twitter for the whole conference. Rachel was putting in 12-hour days back in Chicago, but it was a raging success. Several members participated, both those at the show and ones who could not make it. We had two Twitter walls (one shown below with Kati and Anne), and hashtags for the conference and each seminar to facilitate macro and micro topical real-time conversations.

SIPA2011 kati anne2 SIPA 2011 Publishing Conference in D.C. Recap

I tweeted the awards ceremony in real-time and Rachel picked up the broadcast to retweet through @sipaonline. It was a blast and really demonstrated the power of Twitter to the attendees. We’re racing with it, offering this service to all kinds of conference organizers. Twitter has come a long way since I first wrote about it in 2008, and the conference aspect has become the clearest way for me to explain its true potential to people.

We had a tiny bit of downtime in the booth, which Tom used to show me how to juggle apples:

Astek SIPA booth tom lynch apple juggle2 SIPA 2011 Publishing Conference in D.C. Recap

At the end, we donated the IKEA furniture to the local Boys & Girls Club of America, who were as thrilled to get it as we were not to ship it home. Now that’s a win-win.

See you in Miami!

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Apple Puts the ‘I’ in Cloud

It’s funny, I started writing this a week ago when this was just a rumor, but now that’s it’s official I can use facts.

On Tuesday, Apple announced a variety of things around the corner. The most notable is iCloud, which is a set of fully integrated apps that tie all your Apple devices together. This replaces the MobileMe service and makes it free, which is a welcome change as I was never thrilled with the performance of that service versus the promise.

Check out Gizmodo’s great 8-minute version of the keynote if you don’t want to spend two hours of your life watching the whole thing.

icloud hero Apple Puts the I in Cloud

The word “cloud” has been tossed around a lot in the past couple of years. If you’re not sure exactly what that means, here’s how I see it:

Technically, a cloud is a bunch of computers linked together to distribute the workload they’re given. Much in the same way that a single computer may have two or more processors to distribute the task load, you can think of a cloud as any number of computers working in harmony to get the job done.

Philosophically, a cloud allows you to store any amount of data or serve any number of applications. Most importantly, it allows you to access data and applications from any device or location. Anytime, anywhere, anyhow. The goal is true ubiquity of personal data for you.

Competition exists with companies wanting you to use their cloud versus the cloud next door. Ideally, all devices would work with all clouds and we’d all just be able to access our information from any terminal, regardless or brand or creed.

Apple is making a significant play here to unify their tight ecosystem of devices and software. They are in the best position to do this, as they have the most control over their ecosystem, delivering software, hardware, and networks that tie together.

Similar things exist on Android and other platforms, but like many things in the “Wild Wild West,” they may offer more or different capabilities but they’ll likely take more tinkering to get going. Apple tends to “just work.”

I recently presented at the SIPA 2011 Publishing Conference in D.C. on mobile (about 4 hours after this announcement) and one of the hot topics on people’s mind was the huge gap between how great the iPad is and how limited it seems to be when it comes to full-on productivity.

The iPad is here to stay through 2015 at least, as the following chart clearly indicates. Android tablet growth will be much slower than the phones since Google’s decided to license its Honeycomb tablet OS. This will be good for quality and consistency of apps, but creates a barrier for developers that will slow growth.

Chart1 Apple Puts the I in Cloud

While Microsoft is late to this game (again), their advantage is the embedded standardization of MS Office products (Word, Excel, PowerPoint). Getting these staple apps fully useable on the iPad and other tablets is essential for sales teams and other professionals, giving Microsoft a shot at this volatile market.

I’ve heard creative approaches such as running MS apps on a server and using the iPad as a thin client or dumb terminal. In this usage, the iPad is just used as a remote screen for a computer somewhere in the cloud. This grants full software capability, but the dependence on a constant Internet connection is a deal breaker for some.

This led me to Documents to Go, which is a native iPhone/iPad app that allows me to edit MS Office files directly on the device. I’m still getting used to it, and formatting retention isn’t 100%, but it seems to solve the issue of office productivity for many issues. Perhaps some day apps like this will exist in the cloud, but no matter how good the server infrastructure is, full adoption will always depend on local bandwidth for the user, which is far from perfect.

SXSW Interactive 2011 Reflections

While I’m a frequent traveler to Austin, TX, for music events and family, this was my first time at South By Southwest Interactive (#SXSWi). SXSW is divided into Interactive, Film, and Music festivals, each world-renowned for the quality of talent, content, and fun.

SXSWi is the height of Tech geekery, mostly focused around Web and mobile apps related to social media, such as Foursquare or Twitter. This is my crowd, for sure, and our social media guru Rachel Yeomans was even more plugged in than me due to her incessant and productive use of Twitter.

I dusted off my Twitter account just for the occasion. While I was one of the first people on it three years ago, I’ve found it difficult to keep up, which is a common issue for our clients to which I can relate! I’m glad I brought it out, though, as much of SXSW takes place on Twitter. This isn’t a surprise considering that Twitter essentially launched at SXSW years ago, but what did surprise me was the advanced and consistent use of hash tags to create interactive audience feedback for every session. Moderators would monitor the Twitter traffic for that session and involve the audience as they could.

Most of the big tech brands were present, as were most of the geek celebrities. A highlight for me was getting to meet a childhood geek hero, Guy Kawasaki, who was there supporting his new book, Enchantment. I fondly remember reading Guy’s column in MacUser magazine in the early 90s. As Chief Evangelist for the Mac when it was first released in 1984, he was there right at the beginning. Now he turns much of his attention to helping entrepreneurs, writing, speaking, and VC’ing. I got to meet him at his book signing, pictured below!

Andy Swindler Guy Kawasaki SXSWi2 SXSW Interactive 2011 Reflections

The learning, networking, funning, eating, and yes… drinking, all made for a dense and highly worthwhile experience, starting with legos. When we first arrived at the conference center, I found three huge tables full of legos, which immediately put me in a five-year-old state of mind. Perfect! No, we didn’t spend the whole time there, but it was a good way to get the juices flowing.

Me and my amazing creation…

Andy Swindler lego SXSWi2 SXSW Interactive 2011 Reflections

And our friend Miguel Cano, from JSH&A, working on his own…

Miguel Cano lego SXSWi2 SXSW Interactive 2011 Reflections

Presenter highlights included Chicago friend Jenni Prokopy (ChronicBabe) talking about building better health communities. An interview with publisher Tim O’Reilly gave us a glimpse into the future of digital. I learned about everything from social media metrics to text donations for nonprofits to web typography to mobile optimization to user experience process and more. I did make it one film event — a panel with Rainn Wilson for his new movie, Super. And somewhere in there we even made it to a couple of parties!

The food trucks are a highlight of Austin, particularly in the downtown area. Rachel, Miguel, and I walked until we found one with a short line — Turf N’ Surf Poboys. Yum…

Andy Swindler Rachel Yeomans Miguel Cano2 SXSW Interactive 2011 Reflections

Major sponsor and Foursquare competitor Gowalla was heavily represented, though I stuck to Foursquare personally. And vowel-challenged startup SCVNGR had everyone running around finding things for various types of rewards. All this served as real world preview of what is being largely hailed as the “next big thing” — the gamification of pretty much everything. What’s that? Well, it basically means that technologies with built-in game mechanics are more successful at getting people to actually use the technology. The best app in the world is useless if nobody uses it.

Foursquare, in my opinion, is the most successful example of merging game motivation with real-world advertising. While I’ve been using the mobile app for nearly two years, I’ve never seen such an intense concentration as I did at SXSW. People were checking in to everything, everywhere. Every room, event, party, and sometimes cars. I hit a new week record of 403 points! They released a big update to the app for SXSW, so it now tells you lots of good tidbits related to your own data, such as how long it’s been since you were at that location. This intrigues me since I purposefully choose not to broadcast my location to very many people.

Andy Swindler foursquare checkin screenshot SXSWi2 SXSW Interactive 2011 Reflections

The Foursquare people were everywhere as well. Forty of them came to SXSW, including co-founder Dennis Crowley, who I saw interviewed by Mashable SEO Pete Cashmore. In a particularly humbling moment for Dennis, an enormous print of his GAP ad was brought on stage and offered up to the audience member with the best question.

Dennis Crowley GAP ad Pete Cashmore SXSWi2 SXSW Interactive 2011 Reflections

Dennis spoke about the future of Foursquare, and his vision to help you remember and find that coffee shop your friends were telling you to visit when you go to San Francisco, for instance. I also had a nice chat with Foursquare General Manager Evan Cohen after a smaller discussion he led with Lisa Bradner of Geomentum about the future of geo-related marketing and advertising.

Saving one of the most amazing moments for last, Rachel suggested we check out a live recording of The Nerdist with Chris Hardwick podcast at Esther’s Follies, a really fun local venue with lots of history. Fifteen minutes into the recording, Chris said it was time to bring out their special guest, who was none other than John Oliver from The Daily Show! Rach and I just about fell out of our chairs, as we’re both HUGE fans. We were treated to more than an hour of John hamming it up with the guys.

Nerdist John Oliver SXSWi2 SXSW Interactive 2011 Reflections

We’re looking forward to next year! Hope to see you there, too.

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