As the Web world continues to evolve every day, Astek moves right along with it. While we offer a wealth of services related to newer Web strategies and tools such as social media, good old fashioned websites are still alive and strong.

Sometimes it can be hard to know where to begin if you’ve been given the task of redesigning your company’s website. Having been through this process numerous times, I’ve shared some of my own thoughts and good articles I’ve read recently that can help you through the earliest stages of redesigning your website.

Write your Website Redesign RFP (Request for Proposal)

Like most shopping expeditions, you will find the best product or service for you if you know what you’re looking for ahead of time. This starts by drafting a document of your requirements, which are unique to you. This will help you define your objectives and come to the table with a clear roadmap.

I’ve sometimes found myself in the position of helping prospective clients write their RFPs, whether or not we get the work in the end. I’ve been on both sides of this, and find that working through the RFP with someone who has been through it before can help you immensely.

The most important thing your RFP should do is clearly outline all the parameters of the project to structure it for your vendors so that you can align the format of the proposals you receive. The more specific your requirements, the easier it will be for you to compare quotes. Comparing apples to apples will help ensure you’re picking the right vendor for the right reasons.

RFPs take on numerous forms, but the basics should include project overview, goals, services requested, key roles, expected formats, special requirements, technical requirements, existing integration points, submission details and timelines. For extra credit, you can also create a site map, which is a bullet list or flow chart of the expected pages on your website.

Read more about creating a Web RFP from MarketingProfs. (Free account required for full article)

Read Seven Tips for Improving Your Website from Entrepreneur.com’s Daily Dose.

Illustration by Matthias Pfluegner

Choose the Right Partner for You

Not all Web vendors are the same. They range from individuals to large agencies. With so many options, it’s less a distinction of good and bad and more a matter of alignment with your culture, goals, work style, capabilities, and budget. Some Web professionals focus purely on design. Others do design and development and perhaps hosting. As agencies grow larger they tend to offer more services such as strategic marketing and ongoing campaign development. Full-service boutique agencies like Astek are rarer.

Your RFP will help align the formats of the proposals you receive, which will make them easier to compare. If you didn’t get very far with your RFP, never fear. A good Web consulting firm will be able to guide you through the process. It just might take a little longer to get there. Most websites don’t tend to do a whole lot on their own, so you should consider how this will fold into your overall marketing strategy.

Like anything, you’re better off with a firm that is really good at a couple things than okay at a lot of things. Many Web firms have their own content management systems (CMS), like Webany, so you should specify if you want a proprietary or open source CMS. Mobile is becoming essential for websites, along with SEO and social media, where it can be difficult to determine the true level of experience being sold. Ideally you will find all these disciplines under one roof to reduce the amount of time you’ll spend managing multiple vendors.

Always be sure to ask for references with whom you can speak and examples of past work.

Read tips from Scott Robinson about choosing the right web developer.

Read about tips for keeping up with the digital revolution and getting unstuck.

If you have any more questions, don’t hesitate to drop us a line. Good luck!

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Andy Swindler Categories: How To, Marketing, Web

2011 was an amazing year of learning and growing at Astek. In our industry things change pretty much daily, even hourly. We are lucky to work with so many forward-thinking clients and partners who understand that building real success in this market takes time, discipline, and communication. Oh yeah, and we think life’s too short not to have a little fun along the way.

Early in the year, Rachel and I attended SXSW Interactive, a top-tier conference for all things Web, mobile and social in Austin, TX. One of our top goals was to find the ideal social media management/monitoring/analytics platform with enterprise capabilities and agency pricing. We’ve met some talented people along the way with some pretty cool products, but there is a lot of room for growth in this space. We’ll be rolling out a new social media event product of our own in the coming weeks — stay tuned!

Supporting an ongoing effort to get more social at Astek, we started video recording the strange and mystical things that happen at Astek staff meetings. Here’s a glimpse:

In June, we kicked our relationship with SIPA up a notch and have worked since then to increase their social media efforts. It’s greatly rewarding to work with a group that understands social media are about creating relationships, and just like relationships in the “real world,” there is no easy button or shortcut.

Who is SIPA, you may ask? SIPA, the Specialized Information Publishers Association, is the international trade association dedicated to advancing the interests of commercial information providers (paid content) serving niche communities. These are primarily B2B trade journals, but members also include consumer-oriented Kiplinger and publishers serving other markets. There are numerous SIPs (specialized information publishers) out there serving all kinds of niche community information needs, whether or not they identify themselves with this group.

We’ve been SIPA members for years, teaching and learning along with top publishing talent, and in June we started managing social media for SIPA’s annual publishing conference in Washington, D.C. We applied what we learned at SXSW and other places along the way, creating a robust social media event experience. More recently, it seems like a dream that I was swimming in the Atlantic just a few short weeks ago following the SIPA Miami Publishing Marketing Conference, where we had four Astek team members speaking, learning, and helping.

At the Miami conference last year, I led a roundtable discussion on mobile publishing and met a publisher called The Medical Letter, who needed help building mobile apps on all major platforms (iPhone/iPad, Android, Blackberry). We worked diligently with them and our friends at FanWide to create cutting edge publishing apps and successfully launched the iPhone/iPad and Android versions. In the spirit of mutual learning and sharing, my client and I presented a webinar hosted by SIPA to inform other publishers about how to step into the mobile space.

In the four years I’ve been on Twitter, I’ve seen it grow from an esoteric geek-oriented communication platform to a widely adopted and ubiquitous brand imprint on websites everywhere. Yet many people I talk to still question its worth for driving revenue. As we’ve embraced Twitter as the ideal communication platform for events and conferences, I’ve noticed that finally people are able to grasp the potential for this simple, yet powerful medium for enhancing communication at an event and also bridging the communication gap between cyclical events in ways not before seen at this scale.

As we continue to connect the dots for publishers and other event promoters, we continue our decade-long focus on content management solutions facilitating the digital publishing revolution. Astek’s own CMS, Webany, is ideally suited for the Web-first editorial trend that continues to gain momentum. Basically, rather than thinking about getting your print publication onto the Web, publish in real-time on the Web and build your print publication from there.

We’re so excited that our lady, Webany, is growing up right in the middle of the dramatic shifts in the publishing industry, and is flexible enough to handle them. Haven’t been introduced yet? Just ask. We’d love to show you some of her newest features including robust digital rights management and the ability to export articles and other information directly to Adobe InDesign, the preeminent desktop publishing platform, via XML.

Reversing a publisher’s workflow is not a task to be taken lightly, so we lend our expertise to the process in addition to the technology, which is a combination that’s future-proofing editorial teams around the globe. As publishers figure out the moves that work for them along the way, we enjoy learning and teaching as we go. 2011 brought many clients to Webany, including Wiley Publishing, The Alter Group and Staff Management.

Contributing to our community is a core mission at Astek, so recently we were proud to launch a new brand and website for Promethean Theatre Ensemble, our 2011 Astek Grant recipient. Along the way, we greatly expanded the digital marketing program for The Chicago Dancing Festival and got new websites launched for The Jeanine Sheridan Foundation, DanceWorks Chicago and Chicago Human Rhythm Project (CHRP) as well. Yep, we like to move.

And last but not least is a particularly rewarding combination of app dev and do-gooding. This multi-year project with My25, which is partially funded by the USDA, has engaged Astek to help tackle the growing obesity epidemic in America. My25’s approach is to use software and community tools to encourage better eating through realistic meal-planning based on simple and proven plate portioning techniques. We designed a prototype for the next generation of the software and created this video to help with fund-raising (yes, we spent more time on this than the staff meeting video).

Thanks for being a part of our ongoing exploration and we look forward to connecting you with your goals in 2012!

 This post was featured in epiphany, Astek’s Monthly Newsletter |  Other epiphany Articles 

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Andy Swindler Categories: ePiphany Featured Story, Marketing, Mobile, Social Media, Technology

This month we’re writing about things that inspire us. In our digital world there are countless innovations, so I’m often inspired by new approaches to old problems.

I’ve noticed a shift in how local services are supplied to consumers and businesses. Until recently, websites vying for the holy grail of bringing local customers and service providers together used classified- or forum-type websites that allow service providers to post what they do generically. Customers were expected to sift through these listings or post what they needed and hope for the best. This paradigm is being uprooted due to rapid advances in Web and mobile technology that put the customer in charge.

The bottleneck of traditional marketing forced companies to create products and services they believed people need or want. Or in some extreme cases, companies created products they knew people didn’t need, and simply used their marketing prowess to convince people to buy their products anyway.

Small or independent service providers have largely followed suit, mimicking the marketing strategies and tactics that have restricted corporations to a limited number of products and services that can’t possibly cater to every daily need of billions of unique individuals.

Innovative local marketplaces now enable consumers to articulate exactly what they want or need at any given moment, typically via a GPS-enabled smartphone, and then leave it up to the service providers to find them and in some cases even duke it out for their business.

The wild increase in personal efficiency articulated by The New York Times is possible due to technology that enables people to tell companies what they want rather than the other way around. Now people of all walks of life make their own hours by doing exactly what people need when they need it for the amount they want to pay. This growing wave of independent providers avoid the waste and annoyance of casting wide nets with traditional marketing. This was a battle they’d never win against the corporations, so rather than keep trying they changed the rules of the game.

Here are a few that stand out:

Zaarly – Post what you want done and what you’re willing to pay. For instance, our own Tim McDonald who helped launch Zaarly tells the story of an Illinois man who needed help fishing his keys out of a storm sewer and got it done for $75.

TaskRabbit – “Do more. Live more. Be more.” People post what they need done and TaskRabbit-vetted service providers make offers to do the work, allowing the consumer to choose the best fit based on their criteria.

Agent Anything – Connects busy, hardworking people who need things done with college students looking to make money.

Will these resources help consumers focus on what they need rather than want? Not likely. It’s not hard to imagine dreaming up all kinds of random tasks you ask to have done, just to see if you can get them done for a small price. This is refreshing in a world over-crowded with group deals, coupons, and classified sites providing yet another place for service providers to sell their wares and creating confusion for consumers who don’t know where to begin.

This post was featured in epiphany, Astek’s Monthly Newsletter |  Other epiphany Articles

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Andy Swindler Categories: Entrepreneurship, Marketing, Mobile, Technology

Whether you are publishing content or selling products, you need to make it as easy as possible for your customers to get to your goods on their terms. Mobile usage is growing exponentially and will be an increasingly essential part of your toolkit to keep your customers coming back for more.

But if you’re just starting to think about how to go mobile, it can be hard to know where to begin. Two of the key things you’ll need to research are what mobile devices your customers are using now and what they want to use in the future. This information will help you make the right decisions when planning how to allocate your valuable resources.

Review your analytics. You should have Web analytics running on your website. Google Analytics is a top-notch free tool that will tell you a lot about how people are accessing your content. While analytics are useful, they don’t tell you the whole story. You also want to know how people ideally would view your content, which isn’t completely revealed until you’ve created an optimized mobile experience.

Send a survey. The best way to find out what your customers want is to ask. There are numerous survey tools available, which you can use to send a Web-based survey to your email list. Regardless of how you deploy the survey, it’s important to keep it short to increase the number of responses. Here is a suggested set of questions to find out your customers’ mobile preferences:

1) What type(s) of mobile phone do you have?
        a) iPhone
        b) Android
        c) Blackberry
        d) Windows
        e) Palm
        f) Other

2) What type(s) of mobile phone do you expect to have 1 year from now?
        a) iPhone
        b) Android
        c) Blackberry
        d) Windows
        e) Palm
        f) Other

3) From where do you typically view our website?
        a) Work
        b) Home
        c) On the go

4) From what type of device would you prefer to view our website?
        a) Desktop computer
        b) Laptop
        c) Tablet
        d) Mobile Phone

5) On a mobile phone, how do you prefer to read content?
        a) Apps
        b) Mobile Web browser (e.g., Safari)
        c) RSS Reader

6) If you own a tablet, what kind?
        a) iPad
        b) Android
        c) Windows
        d) Blackberry
        e) I don’t own a tablet

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Andy Swindler Categories: Gadget, How To, Marketing, Mobile, Technology

I owe a lot to Steve Jobs. My family got an Apple IIc computer when I was in the 1st grade (thanks Mom and Dad!) and it defined my entire career. I was an early card-carrying member of the cult of Apple. It wasn’t just about being cool or different. There are hundreds of tangible reasons why that platform was and is superior. Not just for artists, but for everyone. An evangelist was born.

In the 2nd grade, my 1st grade teacher came to get me out of class to help her “fix” her Apple IIe. Remember those guys with the green and black monitors? Turns out she just didn’t have the monitor on, but I found it remarkable that she came to me rather than any other adult in the school.

That was my first consulting gig.

I often don’t write about “big news” since I figure everyone is doing it and the world probably doesn’t need one more blog post. But in this case, this isn’t just news. This is the end of an era.

But it’s not all sadness. Steve’s legacy is so strong, inspiring, and lasting that his untimely passing also marks the beginning of a new era — for Apple and all technology companies and geeks.

We’ve seen social media take hold in the past few years, and I believe we have yet to realize the true potential of that technology. In its infant state of exploration, experimentation and fundamental learning, social media remain anyone’s game.

Apple fueled the growth of new technologies such as social media by exploding the potential of open mobile app distribution. I clamor to ideas like this — philosophies, frameworks, and factories working together to empower everyone and level the playing field.

At the center of all this was Steve, whose singular vision and demanding standards merged artistry and technology into some of the most empowering devices and software ever created.

Being a life-long Apple fanatic means I’ve been there in good times and bad. I saw Steve get booted from Apple, and then triumphantly return to save the company from disappearing altogether. I painfully tried to help my college buddies with their late-90’s Mac’s that just weren’t very well-built.

When the Mac came about in 1984, I became mesmerized by desktop publishing and later PageMaker. The Mac made that world possible at the time, and once again I found it easy to dazzle people by doing what I enjoyed most – using the things that came out of Steve’s mind to solve problems and create.

This lead me to pursue journalism through high school and college. I was also an Apple Student Rep at Northwestern, which is the only time I received a paycheck from Apple. While I didn’t specifically pursue journalism as a career, my life has led me along the path of the new journalism in the form of social media and communication technologies. I apply these lessons on behalf of my company and clients every day.

And yes, I still use a Mac. Now I have several. I feel like much of the world has come to understand what I’ve known all my life. Vision like this is rare and deserves to be revered.

Steve would be the first to tell you that his path was not without mistakes. Whose life isn’t? But his journey is an extraordinary one worthy of reflection. He had a unique way of bringing teams of varied talent together to create something profound around a singular vision. It’s no surprise that Pixar is one of most successful film studios and business success stories in any industry.

Five years ago, who would have thought that thousands of executives would be walking around with an Apple logo on their phones?

If you’ve never seen it, take a few minutes to watch Steve Jobs’ address to Stanford graduates in 2005. These words continue to inspire me.

Thanks Steve for all you’ve given me and the world. We’ll never forget what you did and we’ll do our very best to carry your torch of innovation.

Update:
I was going through some old Apple memorabilia (yes, I have a lot of it), and found this photo of the rock we painted at Northwestern University in April 1997 before they changed to a single color logo. We made the student newspaper, The Daily Northwestern, the next day. However, the article was titled “Macintosh Misery” due to our decision to create hopeful art during a dark chapter in Apple’s life. Steve’s return and recovery of the company shortly thereafter thankfully make these mere anecdotes of history.

This post was featured in ePiphany, Astek’s Monthly Newsletter |  Other ePiphany Articles

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Andy Swindler Categories: Entrepreneurship, ePiphany Featured Story, Gadget, Technology

I checked in to Walgreens on Foursquare recently (yes I’m crazy like that), and noticed the first mostly altruistic business special I’ve seen to date. They are giving way a flu shot voucher to someone in need for every person who checks in.

I showed it to the pharmacists asking if I needed to do anything else. They exchanged inquisitive looks, but confirmed that they had fulfilled flu shots for a few people bringing in certificates from this program.

A bit more explanation on how to fulfill this would have helped, but I applaud Walgreens for leveraging Foursquare for social good.

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Andy Swindler Categories: Uncategorized

You might have heard about Google’s announcement to purchase Motorola Mobility Holdings for $12.5 billion. On the surface this would seem to be a move to solidify the Android ecosystem and cult by starting to build and distribute their own mobile hardware (cell phones and tablets).

That’s part of it. Apple has demonstrated the market power and profitability that a proper cult following can generate and continues to demonstrate this commitment by practically giving away their newest operating system, Lion ($29), and actually giving away their upcoming iCloud service to all Lion users. Not a bad way to get people to buy the latest and greatest.

Not too far beneath Google’s surface brews a tempest that has significant implications for all mobile technology innovation in the years to come. Google’s main interest in Motorola is 17,000-plus patents that allow them to enter the patent wars currently underway. In this war, patents are conglomerated legal cards to be played as part of an ongoing legal strategy for each company vying for market share.

Patents were designed to fuel innovation by rewarding someone’s original idea, allowing him or her a specific period of time to capitalize monetarily on that idea. Technology moves much faster than the law, and we’re quickly seeing the limitations of copyright, trademark, and patent law as they currently stand.

On the heels of reports saying Android phones occupy nearly half the market, one might wonder how such a deal could get through anti-trust court. To Google’s credit, this does represent a new business sector for them as they wisely licensed the Android OS (classic Microsoft strategy) rather than building hardware (Apple). Now how do you think those dozens of hardware manufactures feel about competing directly with a company owned by their licensor?

While Larry Page states that the deal will “enhance competition and offer consumers accelerating innovation, greater choice, and wonderful user experiences,” I’m not convinced. The little guy doesn’t have the legal muscle to enter the patent wars, and is often only brought in unknowingly after he’s had some success.

Certainly Google has offered much innovation to the world, and some see as a defensive move. I have a limited amount of trust for any large corporation, and these days that includes Google and even Apple. If you’ve been watching this game awhile, it may seem somewhat ironic to see Apple and Microsoft banding together to sue Google. The enemy of my enemy and all that.

This situation makes me squirm the way much of our stock market does. What was created as an institution to allow anyone to invest in a company, hitching his or her star to the success and failure of that company, has become an abstraction that allows people to place bets on the success or failure of anything or nothing. We’ve seen how well that played out in recent years.

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Andy Swindler Categories: Entrepreneurship, Gadget, Technology

An old college friend who avoids social networks addressed an intriguing problem recently:

“I’ve just decided what it is I don’t like about Social Networking… it’s the idea that it, when push comes to shove, my people can bury your people… Please, tell me I’m wrong, that the end result doesn’t allow those with the most connections to dominate society further for their own benefit at the expense of those with the fewest connections. Much like the rich vs. the poor struggles of yesteryear, only now we can rise above money – look, it’s purely about fame and how well you’re liked.”

As an indirect middle finger to bullies of the past who gained advantage by physical body size, bullies in the social networking world are often the geeks! One of the reasons people are racing to Google+ is that it’s easier and more natural to organize friend groups based on the way humans naturally organize themselves rather than feeling like you’re a database admin trying to maximize the efficiency of a friend database.  

Somewhere deep within Facebook are the tools and settings to make sure the people you care about show up before the “bullies.” Also, perceptions are skewed when Facebook’s algorithm tends to give people exposure simply for talking more rather than saying something you’d necessarily care about. Google+ Circles seem to move this in the right direction by making it easier and more intuitive to share certain info with specific groups.

I’m not 100% sold on Google generally, as it often behaves as one of the biggest bullies out there. I think all of this is perhaps the greatest social experiments we’ve ever witnessed, certainly the most public. And like all things, once our fascination with the technology wears off we can just get back to being people. Until then, I agree that human nature seems only to fight against the true potential of this technology: to bring us together and make people more efficient and benevolent. It unfortunately tends to provoke paranoia, greed, and ego as well.

Humans and other primates are intoxicated by celebrity. Social media has elevated many of us to a level of semi-celebrity, but still lends power to those with means and connections above the masses. I’m not sure this will ever change, as I do believe it’s part of our very nature, for better or worse. I share the dream of technology enabling collective good, but feel that we are quite far from fully realizing it.

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Andy Swindler Categories: Marketing, Social Media, Technology, Web

Check out this blog showing five awesome and even slightly practical modes of transportation. Ever wanted a flying car, batmobile, or just to ride more safely on your bike? Now you can!

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Andy Swindler Categories: Entrepreneurship, Fun, Gadget, Technology

If you’re like me, you can’t have enough digital desktop space. However, if you’re like me, you switched to a laptop many years ago, and had to take a step back from desktop computers that could easily run as many monitors as you could fit on your desk. Macs have always had an advantage here, running dual monitors since the late 80’s. This was one of the reasons they gained popularity for desktop publishing.

While most laptops natively support one external monitor in addition to the built-in screen, I’ve found myself at times wanting two big displays since I usually don’t have my laptop open on my desk. I find it cumbersome and recently downgraded to a 13“ MacBook Pro since I typically use the laptop as a laptop on planes and in coffee shops where it’s cramped. I may even go AirBook next.

Low and behold, about a year ago the geniuses at DisplayLink invented a microchip (let’s call it a magic box) that allows you to run a monitor off nothing more than a USB connection. How does it work? It compresses the video signal to fit into the 480 Mb/s data stream that USB can handle. Back in the day you had to have a separate video card for every monitor or pair of monitors, which used far more power and generate more heat. No more.

So now they’ve licensed the chip and there are all varieties of magic boxes out there. I highly recommend this USB display adapter from Diamond Multimedia, which works on Mac and PC and also has a built in 3-port USB hub since you’d be losing a USB port otherwise:

Installation is a snap. Install one DisplayLink driver, which you can find here for free, then plug it in and go! The box has a DVI monitor port, so you may need an adapter for VGA, etc.

The only drawback is that the refresh speed is a little sluggish. You’ll notice this when you drag windows around or play a video. It can support HD resolution on up to six additional screens (one monitor per box), which is great, but I would not recommend it for watching movies or gaming. That’s what your main monitor is for!

At Astek, we’re completely laptop-based, which is great for a flexible work environment. And now the only significant limitation has been removed. I tested it out first on one workstation, and then bought them for the whole office. It’s $60 for the box, so around $300 total investment including a monitor for a significant increase in productivity. Here’s my current setup:

What would you do with two monitors?

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Andy Swindler Categories: Entrepreneurship, Fun, Gadget, How To, Technology