Future of Mobile Marketing Looks Bright

Mobile marketing has changed a lot in the past couple of years. Geo-targeting uses your smart phone’s GPS to find out where you are, allows you to “check in” to a location, and deliver targeted messages to you based on that information.

Leaders in the geo-targeting space include Foursquare, Gowalla, and Loopt (plus LooptStar). They are similar in many ways, but each offers a different twist on an increasingly familiar theme. They enable local businesses to find and attract consumers in new ways, such as offering coupons or special offers to regulars based on how many times they’ve come in. Like many start-ups, none have mastered the monetization aspect of mobile marketing, but there are clearly endless opportunities here.

In order to give people incentive to use the apps, various forms of social “rewards” are used that essentially turn exploring your city into a game. We are social creatures, and while some of these rewards may seem meaningless or frivolous, there is an attraction to them as they create an element of social status within communities. A large part of the appeal to people in large cities with lots of friends is to make sure you never miss the action, but I believe the jury is still out as to the real social value of this once the initial allure wears off a bit.

While this isn’t intended to be an in-depth review, I’ll discuss some interesting distinctions of each:

Foursquare – I’ve been on Foursquare for about a year now. It’s been amazing to watch the database of local places grow since it depended on the community to enter locations. Now it’s rare that I go somewhere that isn’t already there. The person who frequents a location the most becomes the “mayor” and some establishments give benefits for that position. You collect virtual badges for achieving certain things, like being in a place with at least 50 other people (Swarm) or hitting 4 clubs in one night (Crunked). You get the idea. Foursquare made a gamble by creating a new database of locations and friends, but it seems to have paid off. The most compelling thing about this is the special offers that are based on your location. When you check in somewhere, the app will tell you if there is a nearby special, or one at the place you are (a free drink for 10 check-ins for example). While Foursquare has exploded in the past year, I haven’t seen a congruent explosion of the specials offered by businesses.

headerLogo1 Future of Mobile Marketing Looks Bright

LooptStar is a spinoff of Loopt, which was historically a more informational type of app. Their new entry enters the “rewards” space more heavily. The thing that LooptStar does that I believe will give it an advantage is use Facebook Connect to leverage the largest existing social network rather than wait for everyone to find their friends on yet another new one. They were later to the game, but I believe this will give them an edge in the long run. In LooptStar you become a “boss” rather than a “mayor.” But the rewards look to be more tangible than FourSquare.

product star logo1 Future of Mobile Marketing Looks Bright

Gowalla benefits from being on all major mobile smart platforms, including Blackberry and Palm. They also rely on partnerships with existing travel-related services to offer “trips” and share those with your friends. While Foursquare provides community tips based on your location, Gowalla focuses more on directly exploring your friends’ favorite locations to learn more about what they like rather than the community at large.

Picture 181 Future of Mobile Marketing Looks Bright

All of these apps feature basic sharing with your Twitter and Facebook feeds to let people know what you’re up to. Yelp has entered the space by adding check-in to its feature set and you can bet that Google is going to be all over this with its massive business database and Android mobile platform. The problem these sites have is that they have established brand and culture that make it harder to break into new areas.

While this space is fascinating to watch, it still has a long way to go. The apps depend largely upon smart phones such as iPhone and Android, which represent the minority of the mobile market. Also, I feel that any app that requires you to actively check in to a location rather than simply knowing where you are is going to appeal more to geeks and early adopters than the majority of people. It can be very distracting to interrupt your social experience. “Wait guys… I have to check in here first…”

What’s the alternative? Remember Minority Report, when Tom Cruise’s retinas were scanned everywhere he went? In that version of the future, you didn’t even need a device to tell the network where you were. Cameras were so ubiquitous that they knew anyway. Scary? A bit. Possible? You bet.

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Announcing Light Beam Flashlight for iPhone 4

The Astek team is pleased as punch about our latest iPhone app, a flashlight that takes advantage of the new LED camera light in the iPhone 4.

LightBeam icon3 Announcing Light Beam Flashlight for iPhone 4

But Light Beam is much more than just a flashlight! It’s the app that could save your party AND your life!

Light Beam is the iPhone 4’s brightest and easiest flashlight using the built-in LED flash! It includes a strobe light and SOS emergency beacon.

Features:

  • Uses iPhone 4 built-in LED for brightest light possible.
  • Intuitive, elegant design.
  • Flashlight: Auto-on when app is opened for quickest access.
  • Strobe Light: Bring the party with this ultra-bright strobe light. Or increase visibility for extra safety on your bike at night. Easy-touch slider allows you to control the speed.
  • Emergency SOS Signal: Activate with the tap of a button. Beams a repeating SOS Morse code signal via the LED light.

Download Light Beam for iPhone 4 now!

Here’s a screenshot of Light Beam:

app in phone3 Announcing Light Beam Flashlight for iPhone 4

Check it out and if you don’t have an iPhone 4 please tell your friends!

Simple iPhone 3G Voice Reception Fix

My first iPhone was the 2G model and I didn’t have many complaints about the voice quality or dropped calls — not any more than any other carrier anyway. When I switched to the 3G model, the voice reception became noticeably worse. At first I was content to blame the phone as it seems most people are. But I had to believe that Apple knew even the smartest of smart phones still had to be a PHONE first and foremost.

After tinkering a bit, I realized it’s very simple to switch the phone back into 2G mode. And guess what? I now enjoy the stable 2G reception from AT&T I used to. I have multi-hour-long conference calls with confidence. I can move around and not worry about dropping the call.

For data I typically just leave the wifi connected, which gives me high speed data most of the time (home, office, etc.). But if you find yourself sitting in the park or on the road needing to surf faster, just switch back to 3G. I wish the phone could use 3G for data and 2G for voice, but it’s a minor quibble.

To summarize, switch your iPhone to 2G mode and you’ll have:

Pros:

  • Better voice reception and quality
  • Longer battery life
  • Envy from other iPhone users

Cons:

  • Slower data speeds
  • That nagging feeling that you’re not using the latest and greatest technology

So how do you do it? Just follow these steps:

1) Press the “Settings” icon/app from your home screen.

iPhone Settings16 Simple iPhone 3G Voice Reception Fix

2) Press “General” (7th option).

 Simple iPhone 3G Voice Reception Fix

3) Press “Network” (3rd option).

 Simple iPhone 3G Voice Reception Fix

4) In the “Enable 3G” bar, it should say “On.” Press this and it will turn “Off” as shown below.

 Simple iPhone 3G Voice Reception Fix

5) Just click your home button or back to “General” to save. It will take a few seconds to switch over, and then you’re good to go! If you need your faster 3G data, just switch it back any time.

How Can Google Help Your Business?

How do you Google? Chances are you start most of your Internet research at Google.com. You might also have a Gmail account or use Google Calendar to manage your life. And it’s a safe bet you’ve used Google maps and have your own opinion about the street view trucks making sure everyone can see your house. But there is much more to Google than meets the eye.

Google is many things to millions of people. What started as an innovative way to search the Web back in 1998 has grown into one of the world’s largest and most successful companies, now delivering results for more than one billion searches every day using its highly guarded secret sauce. Put simply, Google is what makes the Web usable.

Recently Google has taken great strides to integrate its numerous products and services into a suite of business applications called Google Apps, which can help you with corporate email, shared calendars and documents, groups, websites, and video.

google apps2 How Can Google Help Your Business?

The services are all Web-based, which means you don’t have to worry about servers, maintenance, etc. Just make sure you have a Web connection, get through the basic set-up, and you’re good to go. All the services are seamlessly integrated with each other at a fixed low per-user cost. Google even provides a handy cost savings calculator if you’re using Lotus or Exchange.

As much value as the Business Apps give you, Google’s free apps can deliver even more value. I encourage you to look into:

  • Google Analytics to see how your Web site traffic is doing to improve marketing strategy
  • Google Alerts to have industry or brand-related articles and comments delivered right to your inbox
  • Google Reader to keep all of your blogs and RSS feeds in one place

Picture 13 How Can Google Help Your Business?

While Google’s unofficial slogan has emerged as “Don’t be evil,” prominent tech leaders such as Steve Jobs have publicly objected to Google’s claims of holistic do-gooding. Let’s face it, Google is still an enormous company with responsibility to its shareholders. Good and money don’t always line up conveniently in that model, despite the best intentions.

Google continues to face challengers in the search space, such as Facebook, especially as social media continues to fundamentally change the way people access the Web and search for information. More and more people would rather get answers from people they know than the search giant. But stay tuned — Google may just master social search yet.

Keep your eyes open for Google’s latest experiment to revolutionize the way American’s access the Web with the fiber-to-the-home network.

Let me know if you have any questions about Google for Business or increasing your search rankings!

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Real Time Customer Service

People have been serving customers in “real time” ever since there have been customers. So this is not a new concept. In fact, we’re using technology to correct a problem that technology introduced–distance between company and customer.

If someone walks into your store with a problem, you fix it immediately. If a customer calls you on the phone, you talk to them (hopefully) immediately. But what if someone posts something negative about you on Twitter or to an Internet Forum? What then?

Real time search allows you to monitor those types of interactions, complaints, and complements. It’s still your responsibility to respond, but the time needed to find such messages has been greatly reduced.

The lines between marketing and customer service are blurring. Quickly responding to someone on their own turf in a respectful manner has potential not only to set them straight, but also increase the likelihood they will tell other people about your remarkable effort to make it right. And your public response will serve as a permanent record for anyone else who sees the comment.

Twitter is currently the primary source of real time content, but expect others to get on board quickly. Twitter’s success has driven the major search engines to add real time search features to their products. But Twitter still manages the majority of real time traffic, so you can use Twitter’s built-in search engine as a place to hear what people are saying about you. Otherwise, expect popular online listening tools to start accommodating real time search in the near future.

This certainly won’t pre-empt any traditional forms of customer service, but people are out there talking about you online one way or another. You’ll be better off if you’re aware of it, since it’s not just going to go away on it’s own. At the end of the day, you should view this as an opportunity to serve people better.

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Get to Know Astek – Medill Story

A few weeks ago I was interviewed about Astek by Alice Truong from Medill. She wanted to write a story focusing on how a small company like Astek gets through a tough recession. We’re very happy with the way it turned out, and encourage you to read on.

Medill logo Get to Know Astek   Medill Story

Meet Webany, Just Right CMS

The right CMS allows you to focus on your website content rather than the tools that run it. Numerous options meet the demands of countless websites. Astek designed Webany for you.

By now you should know why you need a CMS and how you can use a Content Management System to keep your website up to date. I wanted to share some tips about choosing the right CMS to make your Web life easier and more productive.

There are four basic types of CMS:

  1. Open source applications that require configuration from a Web professional
  2. Boxed desktop software that allow you to edit your website from one computer
  3. “Boxed” hosted software that requires configuration from a Web professional
  4. Hosted software as a service (SAAS) applications that relieve you from the burden of worrying about the backend

Here is some more info on each type of CMS to help you make the right decision:

1. Open source means that the code used to create the software is publicly available and takes advantage of a huge pool of resources (programmers) to develop. There are advantages and disadvantages to open source software. Since development is not regulated by a single entity, it also means that version-control isn’t 100% predictable or reliable. Typically this weighs on the side of advantage since there are a number of passionate, dedicated developers to fix problems that arise.

Open source developers create add-on modules or plug-ins to provide extended capabilities including forums, blog, wiki, web-stores, photo-galleries, contact-management, e-commerce, etc. It can be time-consuming to find the right plug-in, verify it works with your website and does what you need it to do, but chances are there is a solution out there for you. You will typically need to work with a developer to install, configure, and develop an open source CMS for you to use.

We like to use Wordpress for blogs, which is an open source CMS for publishing. For blogs it’s nearly perfect, but we find that for creating more complex websites it has some limitations that inspired us to create Webany.

wordpress logo notext bg6 Meet Webany, Just Right CMS

2. You can purchase boxed CMS desktop software like you would a word processor and run it from your computer. Adobe Contribute is a fairly capable desktop-based CMS. Typically these are designed for one person to manage one or more websites from one computer. While they can sometimes handle multiple users, this gets expensive quickly since you have to purchase additional licenses of the software for each person.

Some boxed CMS products are far more expensive and do offer a greater array of features. These also require set-up from a knowledgeable professional and rarely work perfectly “out-of-the-box” as their packaging might suggest. Again, these products are usually not designed to handle highly complex websites like our solution.

3. There are a few “boxed” hosted solutions out there that are not open source, but may still offer a suitable range of options for your Web needs. These are “boxed” solutions in that they are purchased as a single license, but are not designed as do-it-yourself products. You will need the help of a Web developer to install and configure these products on your Web server, as well as train you to use them. Telerik’s Sitefinity is a good example.

4. That leaves us with SAAS or hosted Web CMS. These have a big advantage in saving you time and money with set-up since they are maintained by the company who provides the service, which means you don’t have to worry about it! Some hosted CMS’ have pre-made templates for you to use, and only a few allow you to use a custom design.

You may still need the skills of a Web professional, especially if you are custom-designing a website to match your brand and specific needs. Astek specializes in this type of development, but we were consistently disappointed with CMS solutions that sacrificed features for ease-of-use, or packed in so many features that that they became cumbersome to use. Rather than settle for another solution, we decided to make one that meets our ideal for a CMS.

Webany is just right. She offers more flexibility than you’re likely to need while maintaining an intuitive design that makes managing your website a snap. You can update anything from words to photos to movies to custom forms without any knowledge of HTML. Use a custom design from Astek or anyone else.

Most importantly, Webany makes sure that your updates won’t counteract the effort and money you put into creating a custom-tailored look and feel. Auto-archiving and user workflow ensure a painless approach to website maintenance.

If you’re interested in learning more, please contact us for a Webany demo.

Webany Logo sm6 Meet Webany, Just Right CMS

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Share the Road Train

Road trains look like a very encouraging solution to automotive transportation. Essentially cars using wireless signals to automatically follow a lead car. I’ve long felt that if all cars were somehow connected and able to start and stop together that we’d all save a lot of time and headache on the road! Have you ever noticed how much time is wasted just waiting for the cars ahead of you to start moving?

road train1 4662 Share the Road Train

Imagine how much better life would be if we could have transit time to do whatever we wanted. Work, sleep, read, you name it. I’m sure it will be awhile before they are ready for prime time, but I personally can’t wait.

iPhone Note Sync Leads to Lost Information

While I applaud Apple’s effort to bring the iPhone notes onto my desktop through Mail sync, the implementation leaves a bit to be desired. Twice now I have lost a significant amount of information due to the way Apple syncs the notes.

If you use your iPhone to take notes on the fly as much as I do, you know how painful it is to think about losing any of those precious bits of data. Mark/Sync used to work pretty well, or just emailing them one by one. Generally Apple’s sync works, with one notable exception:

If you leave a note open (that is, you don’t press “Done” or go back to the main notes menu) and then sync with your computer, for some crazy reason Apple will actually pull the old version of the note from your computer and erase any recent additions you’ve made to the note on your phone. Worse yet, even if you’ve saved the note (pressed “Done”) since your last sync, it will STILL grab the one from the computer rather than even reverting back to your last mobile version, which would be slightly less catastrophic.

Lessons learned here until Apple fixes this: 1) Always press “Done” on your note before syncing with your computer. Always! 2) Generally if you are in the habit of putting new thoughts on new notes instead of updating an old one, you’ll probably be better off.

I love my iPhone, but every once in awhile Apple just really gets it wrong. It’s surprising since I’m so used to everything else working so well. No one should have to close/save anything that seems to do so automatically and worry about losing information. I might look into switching app’s, and have Evernote installed. But Apple’s notes are just quick and easy. The screenshot below is from Apple’s Web site. I only wish “Never leave a note behind” were true in this case.

Picture 104 iPhone Note Sync Leads to Lost Information

Go Mobile with a Treadmill Desk

I guess this is somewhat old news, but I got to see a Steelcase Walkstation in the flesh last night at the Office Concepts party in Chicago. I have to admit when I first heard about this concept a few days ago, I snickered a bit, but the idea is growing on me.

aebaca4b93a3c9070e990fbd253c310f Go Mobile with a Treadmill Desk

At first I imagined someone trying to run, or even jog, while typing or trying to concentrate. I know when I work out the blood doesn’t seem to flow first to the brain, but your mileage may vary.

I was told that the contraption was intended for walking and working instead, at around 2.5 miles per hour. This could make more sense. Everyone should walk for at least half an hour every day. I’ve always believed humans were not meant to be shackled to a desk all day long, and this might be the next step towards a healthier working lifestyle.

Especially with innovations in the gaming world of controller-less interfaces that use cameras and microphones to detect body motions and sound, it’s not hard to imagine a virtual environment where after donning some kind of headgear you can be “walking” through a sunny glade, collaborating with people you “meet” (actually seamless video-teleconferencing) in a pretty natural way.

With a price tag around $5,000, the Steelcase solution isn’t for everyone, and the do-it-yourselfers are already proving anyone can make a treadmill desk for a lot less money. But you probably won’t get the nifty buttons that allow you to adjust the desk height on the fly.

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