2011 Lessons and Looking Ahead

2011 was an amazing year of learning and growing at Astek. In our industry things change pretty much daily, even hourly. We are lucky to work with so many forward-thinking clients and partners who understand that building real success in this market takes time, discipline, and communication. Oh yeah, and we think life’s too short not to have a little fun along the way.

Early in the year, Rachel and I attended SXSW Interactive, a top-tier conference for all things Web, mobile and social in Austin, TX. One of our top goals was to find the ideal social media management/monitoring/analytics platform with enterprise capabilities and agency pricing. We’ve met some talented people along the way with some pretty cool products, but there is a lot of room for growth in this space. We’ll be rolling out a new social media event product of our own in the coming weeks — stay tuned!

Supporting an ongoing effort to get more social at Astek, we started video recording the strange and mystical things that happen at Astek staff meetings. Here’s a glimpse:

In June, we kicked our relationship with SIPA up a notch and have worked since then to increase their social media efforts. It’s greatly rewarding to work with a group that understands social media are about creating relationships, and just like relationships in the “real world,” there is no easy button or shortcut.

specialized information publishers association sipa logo 2011 12 28 12 58 2011 Lessons and Looking Ahead

Who is SIPA, you may ask? SIPA, the Specialized Information Publishers Association, is the international trade association dedicated to advancing the interests of commercial information providers (paid content) serving niche communities. These are primarily B2B trade journals, but members also include consumer-oriented Kiplinger and publishers serving other markets. There are numerous SIPs (specialized information publishers) out there serving all kinds of niche community information needs, whether or not they identify themselves with this group.

We’ve been SIPA members for years, teaching and learning along with top publishing talent, and in June we started managing social media for SIPA’s annual publishing conference in Washington, D.C. We applied what we learned at SXSW and other places along the way, creating a robust social media event experience. More recently, it seems like a dream that I was swimming in the Atlantic just a few short weeks ago following the SIPA Miami Publishing Marketing Conference, where we had four Astek team members speaking, learning, and helping.

At the Miami conference last year, I led a roundtable discussion on mobile publishing and met a publisher called The Medical Letter, who needed help building mobile apps on all major platforms (iPhone/iPad, Android, Blackberry). We worked diligently with them and our friends at FanWide to create cutting edge publishing apps and successfully launched the iPhone/iPad and Android versions. In the spirit of mutual learning and sharing, my client and I presented a webinar hosted by SIPA to inform other publishers about how to step into the mobile space.

TML mobile app collection sm 2011 12 28 12 58 2011 Lessons and Looking Ahead

In the four years I’ve been on Twitter, I’ve seen it grow from an esoteric geek-oriented communication platform to a widely adopted and ubiquitous brand imprint on websites everywhere. Yet many people I talk to still question its worth for driving revenue. As we’ve embraced Twitter as the ideal communication platform for events and conferences, I’ve noticed that finally people are able to grasp the potential for this simple, yet powerful medium for enhancing communication at an event and also bridging the communication gap between cyclical events in ways not before seen at this scale.

 2011 Lessons and Looking Ahead

As we continue to connect the dots for publishers and other event promoters, we continue our decade-long focus on content management solutions facilitating the digital publishing revolution. Astek’s own CMS, Webany, is ideally suited for the Web-first editorial trend that continues to gain momentum. Basically, rather than thinking about getting your print publication onto the Web, publish in real-time on the Web and build your print publication from there.

We’re so excited that our lady, Webany, is growing up right in the middle of the dramatic shifts in the publishing industry, and is flexible enough to handle them. Haven’t been introduced yet? Just ask. We’d love to show you some of her newest features including robust digital rights management and the ability to export articles and other information directly to Adobe InDesign, the preeminent desktop publishing platform, via XML.

Reversing a publisher’s workflow is not a task to be taken lightly, so we lend our expertise to the process in addition to the technology, which is a combination that’s future-proofing editorial teams around the globe. As publishers figure out the moves that work for them along the way, we enjoy learning and teaching as we go. 2011 brought many clients to Webany, including Wiley Publishing, The Alter Group and Staff Management.

home logo 2011 12 28 12 58 2011 Lessons and Looking Ahead

Contributing to our community is a core mission at Astek, so recently we were proud to launch a new brand and website for Promethean Theatre Ensemble, our 2011 Astek Grant recipient. Along the way, we greatly expanded the digital marketing program for The Chicago Dancing Festival and got new websites launched for The Jeanine Sheridan Foundation, DanceWorks Chicago and Chicago Human Rhythm Project (CHRP) as well. Yep, we like to move.

logo 2011 12 28 12 58 2011 Lessons and Looking Ahead

And last but not least is a particularly rewarding combination of app dev and do-gooding. This multi-year project with My25, which is partially funded by the USDA, has engaged Astek to help tackle the growing obesity epidemic in America. My25’s approach is to use software and community tools to encourage better eating through realistic meal-planning based on simple and proven plate portioning techniques. We designed a prototype for the next generation of the software and created this video to help with fund-raising (yes, we spent more time on this than the staff meeting video).

Thanks for being a part of our ongoing exploration and we look forward to connecting you with your goals in 2012!

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SIPA 2011 Publishing Conference in D.C. Recap

We’re big fans of the Specialized Information Publishing Association (SIPA), an organization focused on the ever-changing needs of niche publishers, typically in the B2B space. As members and speakers, we’ve enjoyed getting to know the diverse groups involved, and I often learn as much as I teach at their seminars, since publishers are in the middle of a bone fide revolution.

Tom Lynch and I attended the national conference in Washington D.C. this month, and added “exhibitor” to our list of credentials. Astek’s growth has always been fueled by word of mouth from our happy customers (thanks!), but we felt it was important for us to add another layer of support for SIPA, as well as to get some extra exposure for Astek by having a booth that stood out and quickly became known as “Astek Lounge.”

I’m thrilled with how well our booth turned out, thanks largely to Vin at Vin Design, who is an expert in experiential design.

Astek SIPA booth andy swindler tom lynch2 SIPA 2011 Publishing Conference in D.C. Recap

First things first. Tom and I headed over to IKEA to pick up some essentials. We were creating something very different from the blue table we were provided — a space that would invite people to come in and stay awhile. And it worked!

Astek SIPA booth tom lynch IKEA2 SIPA 2011 Publishing Conference in D.C. Recap

While we were giving away real apples (on the right), we decided to have a contest and give away another Apple in the form of a new iPad 2. People entered by scanning our QR code (on the left) to register for our ePiphany newsletter. This gave us an opportunity personally to help several SIPA members get their QR code readers installed and working on their smart phones, which proved most painful on Blackberries.

Astek SIPA booth2 SIPA 2011 Publishing Conference in D.C. Recap

Check out Astek iPad winner Brad Forrister, of M. Lee Smith Publishers/Business & Legal Resources, basking in his new toy (green cover of course):

Astek SIPA booth ipad winner brad forrister2 SIPA 2011 Publishing Conference in D.C. Recap

We had fun experimenting with colorizing QR codes, and used them on the table tents strewn throughout the lounge to make it easy to learn more about Webany CMS, ePiphany, and the people at Astek:

Astek SIPA booth webany tent2 SIPA 2011 Publishing Conference in D.C. Recap

Astek SIPA booth ePiphany tent2 SIPA 2011 Publishing Conference in D.C. Recap

Astek SIPA booth people tent2 SIPA 2011 Publishing Conference in D.C. Recap

I gave a talk on mobile publishing to a standing room-only crowd. Every couple of years publishers are thrown for a new loop in technology: SEO, CMS, social media, and now mobile. We’re helping many publishers figure out how to go mobile, which is the fastest growing content consumption market.

SIPA is a very progressively-minded organization, and hired Astek to run Twitter for the whole conference. Rachel was putting in 12-hour days back in Chicago, but it was a raging success. Several members participated, both those at the show and ones who could not make it. We had two Twitter walls (one shown below with Kati and Anne), and hashtags for the conference and each seminar to facilitate macro and micro topical real-time conversations.

SIPA2011 kati anne2 SIPA 2011 Publishing Conference in D.C. Recap

I tweeted the awards ceremony in real-time and Rachel picked up the broadcast to retweet through @sipaonline. It was a blast and really demonstrated the power of Twitter to the attendees. We’re racing with it, offering this service to all kinds of conference organizers. Twitter has come a long way since I first wrote about it in 2008, and the conference aspect has become the clearest way for me to explain its true potential to people.

We had a tiny bit of downtime in the booth, which Tom used to show me how to juggle apples:

Astek SIPA booth tom lynch apple juggle2 SIPA 2011 Publishing Conference in D.C. Recap

At the end, we donated the IKEA furniture to the local Boys & Girls Club of America, who were as thrilled to get it as we were not to ship it home. Now that’s a win-win.

See you in Miami!

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The Twitter Learning Curve

One of the most regularly-asked questions I receive when it comes to incorporating Twitter into one’s marketing and business models, is “Well…what is Twitter? I know it’s there but…well, what is it?”. Twitter is one of the social media platforms that take the longest to learn and wrap one’s head around. You probably start with the question of what it is, and then you go to the reasoning around, “Well, who would want to know what I do? I don’t have anything that clever!”.

My response usually goes something like this:

Twitter is not about you talking. It’s about you engaging in conversation. Do you start conversations by stating what you had for breakfast? Most likely not. However you may start a conversation with, “I just read this great article on small business in the New York Times! Did you read it? I’ll email you the link”. That statement translated into a Tweet looks something like this: “Awesome article on small biz in @NYTimes! bit.ly/article – thoughts?”. Then someone may reply, and then you comment, and thus, a conversation is born.

Instead of calling up or emailing your friends who may find this article interesting, you may have a Twitter list set up of people who may find this article interesting – and they’re located around the world. They may share exciting news that you may be interested in learning about. You could find out about events, find out about a new book or trend, discover an exclusive coupon code, win a contest, or be involved with an online networking session (i.e. the ‘twitter chat’) that is at times more productive than in-person networking events!

Yes, Twitter takes some time to learn. However once you make it a part of your digital conversation habits (among email, texting and Facebook for example), you will be amazed by the people you meet and the information that you learn. Specific questions? Anecdotes? Please comment below and share your thoughts!

In the interim…I thought this video portrays a comical take on the Twitter learning curve…enjoy! (And by the way…you can follow the creator on Twitter HERE.)

SXSW Interactive 2011 Reflections

While I’m a frequent traveler to Austin, TX, for music events and family, this was my first time at South By Southwest Interactive (#SXSWi). SXSW is divided into Interactive, Film, and Music festivals, each world-renowned for the quality of talent, content, and fun.

SXSWi is the height of Tech geekery, mostly focused around Web and mobile apps related to social media, such as Foursquare or Twitter. This is my crowd, for sure, and our social media guru Rachel Yeomans was even more plugged in than me due to her incessant and productive use of Twitter.

I dusted off my Twitter account just for the occasion. While I was one of the first people on it three years ago, I’ve found it difficult to keep up, which is a common issue for our clients to which I can relate! I’m glad I brought it out, though, as much of SXSW takes place on Twitter. This isn’t a surprise considering that Twitter essentially launched at SXSW years ago, but what did surprise me was the advanced and consistent use of hash tags to create interactive audience feedback for every session. Moderators would monitor the Twitter traffic for that session and involve the audience as they could.

Most of the big tech brands were present, as were most of the geek celebrities. A highlight for me was getting to meet a childhood geek hero, Guy Kawasaki, who was there supporting his new book, Enchantment. I fondly remember reading Guy’s column in MacUser magazine in the early 90s. As Chief Evangelist for the Mac when it was first released in 1984, he was there right at the beginning. Now he turns much of his attention to helping entrepreneurs, writing, speaking, and VC’ing. I got to meet him at his book signing, pictured below!

Andy Swindler Guy Kawasaki SXSWi2 SXSW Interactive 2011 Reflections

The learning, networking, funning, eating, and yes… drinking, all made for a dense and highly worthwhile experience, starting with legos. When we first arrived at the conference center, I found three huge tables full of legos, which immediately put me in a five-year-old state of mind. Perfect! No, we didn’t spend the whole time there, but it was a good way to get the juices flowing.

Me and my amazing creation…

Andy Swindler lego SXSWi2 SXSW Interactive 2011 Reflections

And our friend Miguel Cano, from JSH&A, working on his own…

Miguel Cano lego SXSWi2 SXSW Interactive 2011 Reflections

Presenter highlights included Chicago friend Jenni Prokopy (ChronicBabe) talking about building better health communities. An interview with publisher Tim O’Reilly gave us a glimpse into the future of digital. I learned about everything from social media metrics to text donations for nonprofits to web typography to mobile optimization to user experience process and more. I did make it one film event — a panel with Rainn Wilson for his new movie, Super. And somewhere in there we even made it to a couple of parties!

The food trucks are a highlight of Austin, particularly in the downtown area. Rachel, Miguel, and I walked until we found one with a short line — Turf N’ Surf Poboys. Yum…

Andy Swindler Rachel Yeomans Miguel Cano2 SXSW Interactive 2011 Reflections

Major sponsor and Foursquare competitor Gowalla was heavily represented, though I stuck to Foursquare personally. And vowel-challenged startup SCVNGR had everyone running around finding things for various types of rewards. All this served as real world preview of what is being largely hailed as the “next big thing” — the gamification of pretty much everything. What’s that? Well, it basically means that technologies with built-in game mechanics are more successful at getting people to actually use the technology. The best app in the world is useless if nobody uses it.

Foursquare, in my opinion, is the most successful example of merging game motivation with real-world advertising. While I’ve been using the mobile app for nearly two years, I’ve never seen such an intense concentration as I did at SXSW. People were checking in to everything, everywhere. Every room, event, party, and sometimes cars. I hit a new week record of 403 points! They released a big update to the app for SXSW, so it now tells you lots of good tidbits related to your own data, such as how long it’s been since you were at that location. This intrigues me since I purposefully choose not to broadcast my location to very many people.

Andy Swindler foursquare checkin screenshot SXSWi2 SXSW Interactive 2011 Reflections

The Foursquare people were everywhere as well. Forty of them came to SXSW, including co-founder Dennis Crowley, who I saw interviewed by Mashable SEO Pete Cashmore. In a particularly humbling moment for Dennis, an enormous print of his GAP ad was brought on stage and offered up to the audience member with the best question.

Dennis Crowley GAP ad Pete Cashmore SXSWi2 SXSW Interactive 2011 Reflections

Dennis spoke about the future of Foursquare, and his vision to help you remember and find that coffee shop your friends were telling you to visit when you go to San Francisco, for instance. I also had a nice chat with Foursquare General Manager Evan Cohen after a smaller discussion he led with Lisa Bradner of Geomentum about the future of geo-related marketing and advertising.

Saving one of the most amazing moments for last, Rachel suggested we check out a live recording of The Nerdist with Chris Hardwick podcast at Esther’s Follies, a really fun local venue with lots of history. Fifteen minutes into the recording, Chris said it was time to bring out their special guest, who was none other than John Oliver from The Daily Show! Rach and I just about fell out of our chairs, as we’re both HUGE fans. We were treated to more than an hour of John hamming it up with the guys.

Nerdist John Oliver SXSWi2 SXSW Interactive 2011 Reflections

We’re looking forward to next year! Hope to see you there, too.

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Live Tweeting Taking an Audio Approach

How many of you were tweeting along with the Oscars this year? Or the Super Bowl? Or during your favorite TV shows? Do you find the multi-tasking a little cumbersome?

Picture 11 Live Tweeting Taking an Audio Approach

I just discovered the new startup TweePlayer. It was launched at this year’s SXSW aaaand I’m sorry to say that I missed it while running around trying to cram everything in. BUT that doesn’t mean I wasn’t quite impressed when I discovered it via Mashable. The service records real-time conversations surrounding TV shows and events (such as sports, awards shoes, political events, etc.) and syncs them with their recorded versions. It doesn’t seem you can use TweePlayer while watching live TV, but for those who TiVo everything or watch videos online (Me! Me! Me!), this seems like one darn cool product.

The timing of the player is pretty neat. As I mentioned earlier, this works with recorded shows. So if you want to join in the conversation via tweet, the tweet will be updated into the dialogue as if it was occurring in real time. Then if someone else watches that show using TweePlayer, he or she will see your input within the conversation without any break in timing.

So…I just signed up to get in on the beta of the player. Stay tuned to the Astek Twitter feed for thoughts and opinions!

Interview With Aarti Sequeira – How Social Media Can Make Your Dreams Come True

My great and talented friend, Aarti Sequeira, proves that social media can help make your dreams come true. She turned her homemade YouTube-based cooking-variety show, Aarti Paarti, into a spot on The Next Food Network Star, premiering this Sunday, June 6, at 9p/8c on the Food Network.

Aarti’s show features original how-to recipes with distinct India influences that just about anyone can make. I was fortunate to interview Aarti and learned a few things I didn’t know about her fantastic journey from laptop to living room. Enjoy!

Aarti sm Interview With Aarti Sequeira   How Social Media Can Make Your Dreams Come True

What first inspired you to create Aarti Paarti in early 2009?

I was floundering at the time — my career in journalism had evaporated, and I hadn’t had that fire in my belly to chase it. I had just finished co-producing Sand and Sorrow, one of the most fulfilling experiences of my life; I’d had the chance to work on a story that really impacts our humanity, for a Peabody Award-winning director, narrated by George Clooney and eventually bought by HBO. How can you top that?! I tried to find more documentary work, but that was right as the economy was shrinking, so there wasn’t money or interest in doing “another Africa documentary.” Isn’t that sad?

Anyway, at that time, cooking had grown into a real passion in my life. I had completed a part-time cooking program, interned at a James Beard Award-winning restaurant (Lucques, helmed by Suzanne Goin) and realised that restaurant life was not for me. I was totally stumped about what I supposed to do with my life, and it was depressing me. Here I was, a Northwestern graduate, a former CNN employee, a documentary filmmaker… with no drive to do anything but make dinner. Finally, one day, my friend said, “You need to do a cooking show, a cool one, where there’s someone in the kitchen with you and you’re chatting through the whole cooking process.”

My husband, Brendan, ran with the idea, and within a day, had written a complete one-sheet with a solid concept for a show called “aarti paarti”, where I would be cooking for a bunch of my friends, who we’d cut away to as the food simmered or roasted — since all my friends are actors/performers, they’d be doing something amazing. We shot it one day, and we got 13 hours of footage. It was unrealistic to try to put that together into a pilot by ourselves, so months later, I got so frustrated that I just picked up the camera and shot a quick 10-minute episode myself. My husband shot the next episode and we started incorporating the variety show angle, which I just love. And the rest is history! We’ve shot over 30 episodes so far, featuring everything from a uke-strumming juggling clown to singing puppets to a belly dancer!


(I made a cameo [4:20] in this episode, which for some strange reason has more views than any other…)

What equipment/knowledge/materials does someone need to produce a show like this?

We borrow the camera, a Panasonic dvx100, an older model that still shoots beautifully, but not in HD. It’s our dream to upgrade to an HD camera — can you imagine how good the food will look in HD?! Those cameras don’t cost more than a few hundred dollars these days, but you need a good cameraman to shoot, which normally is pretty expensive. Luckily, I’m married to one! Tape is pretty cheap, $100 for a box of 64-minute tapes. We also borrow mics whenever we can, because good sound psychologically makes your visuals look better.

I edit the show on my Macbook Pro, using Final Cut Pro, which is pretty expensive but wonderful. I taught myself how to use Final Cut by using the classes at lynda.com, which is somewhere in the neighbourhood of $20 a month. Food costs are pretty low, about $50 per episode, and we get to eat it afterwards!

What advice would you pass on to someone starting their own YouTube show?

Make your show look good — get someone who can really shoot, who’s got a steady hand, who can shoot from different angles. I can’t tell you how many shows I’ve seen where the cooking show host is just facing the camera head on for the entire video. So boring! And stuffy! Make your show as fluid as possible.

Also, make sure you get close-ups of all the food and action, and capture any natural sound too — they make for nice breaks in the action, just like a little breath. And speak normally, in regular English… don’t try to be anything you aren’t. The more you try to fancy yourself up, the stiffer you’re going to come across.

How long was the show posted before it started to get attention?

At first, my videos got about 100 views, and that stayed pretty steady until I started doing videos for Goodbite.com a couple of months into it. Then the numbers rose to somewhere in the 300-400 region. I realised that when naming my videos, I had to include words/phrases that people would be searching for. For example, my samosa episode got about 1000 views, probably because people were searching for a good samosa recipe. Now that the Food Network Show is about to start, I assume I’ll get somewhere in the region of 10,000 views, fingers crossed!

(Great SEO instincts, Aarti! Learn more about SEO)

Is it difficult to keep up with the schedule and come up with new ideas? What keeps you motivated?

It *is* hard to stay motivated. Toward the end of each season, I inevitably feel like I don’t have any energy or ideas left. But having your husband as your producer is good (and bad!!) for that, because he pushes me when I don’t feel like I have anything left to give. Every season, we try to have the recipes and the variety acts planned out before we start shooting, so I’m not scrambling at the last minute. But, that doesn’t always happen. Sometimes the ideas for recipes come effortlessly. Sometimes it’s much harder. Usually that’s when I’m overthinking it. And Bren is great at coming up with the variety acts.

What other social media tools/sites/channels do you use to promote the show? Are these critical to its success?

I update my Twitter and Facebook accounts when a new video is up. I also created a fan page for Aarti Paarti on Facebook, and I put the video up on that page first. And, I send out an email to over 500 people with a link to the video. Oh! And of course! I write out the recipe with a back story on my blog, aartipaarti.com.

Why did you go with YouTube over other video sites?

I wanted to put them up on ONE venue so that I wasn’t splitting viewers between sites. I much prefer the video quality and layout of Vimeo, and the cool community of artists gathered there, but I found that some people’s computers couldn’t play their high-quality videos. I also wanted to garner the most eyeballs possible, and since YouTube is still the biggest outlet for videos, I figured that when people want to see online cooking videos, they’d go to YouTube before they went to Vimeo.

How much professional cooking experience/training have you had, and is that more or less important than just getting right to the experiments?

I trained at the New School of Cooking — I find that essential in understanding the science behind cooking, so that when I want to make food with particular flavours and textures, I know how to get there. It shortens the experimentation process. My journalism training definitely helps me write on my blog and stay comfortable on camera.

How important is collaboration for your show?

I couldn’t do my show without collaboration. Full stop. My husband is just as vital to the show as I am. And I couldn’t do it without all the artists who perform on my show!

Did Aarti Paarti help you get selected by The Food Network?

Aarti Paarti gave me weekly practice at my dream job for about a year! Every week, I got a little more comfortable talking to camera, whilst preparing food, which is a little bit like rubbing your tummy whilst tapping your head. That meant, by the time I sent in my application video to the Food Network, I had gotten pretty good at letting my personality and my food style shine through. Being on camera is much harder than you think!

Check out Aarti on The Next Food Network Star premiere this Sunday on The Food Network at 9p/8c, Sunday, June 6.

AstekArrow4 Interview With Aarti Sequeira   How Social Media Can Make Your Dreams Come True This post was featured in ePiphany, Astek’s Monthly Newsletter | Other ePiphany Articles

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Google Buzz

buzz logo1 Google Buzz

No, I’m not talking about Google being talked up in the news, blogosphere, or twittersphere.  Although I do think Google’s new Buzz concept is newsworthy.  I haven’t really caught any “little b“ buzz about it except within ”big B“ Buzz itself (although there are some news articles to be found about it).  Buzz is Google’s answer to Twitter and Facebook’s news feed.  I’m a longtime GMail user, so I saw it when it rolled out to most users yesterday.  I guess I did see one tweet and one GChat status about it when it apparently soft launched on Tuesday, which had me investigating in advance.

It was interesting yesterday to see people experimenting and wondering what it was all about, through the Buzz interface itself.  It’s apparently not totally intuitive for everyone.  I generally like it and get it though, and I’m not the only one.  There was a lot of people posing questions or concerns through Buzz status updates, and other folk responding back about how they thought things worked and made sense.

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Real Time Customer Service

People have been serving customers in “real time” ever since there have been customers. So this is not a new concept. In fact, we’re using technology to correct a problem that technology introduced–distance between company and customer.

If someone walks into your store with a problem, you fix it immediately. If a customer calls you on the phone, you talk to them (hopefully) immediately. But what if someone posts something negative about you on Twitter or to an Internet Forum? What then?

Real time search allows you to monitor those types of interactions, complaints, and complements. It’s still your responsibility to respond, but the time needed to find such messages has been greatly reduced.

The lines between marketing and customer service are blurring. Quickly responding to someone on their own turf in a respectful manner has potential not only to set them straight, but also increase the likelihood they will tell other people about your remarkable effort to make it right. And your public response will serve as a permanent record for anyone else who sees the comment.

Twitter is currently the primary source of real time content, but expect others to get on board quickly. Twitter’s success has driven the major search engines to add real time search features to their products. But Twitter still manages the majority of real time traffic, so you can use Twitter’s built-in search engine as a place to hear what people are saying about you. Otherwise, expect popular online listening tools to start accommodating real time search in the near future.

This certainly won’t pre-empt any traditional forms of customer service, but people are out there talking about you online one way or another. You’ll be better off if you’re aware of it, since it’s not just going to go away on it’s own. At the end of the day, you should view this as an opportunity to serve people better.

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What is Real Time Search?

iStock 000011632565XSmall What is Real Time Search?

Real time search is getting to be a quite the buzzphrase in recent months. But what is it really?  The simplest and most familiar example is Twitter’s search feature, which provides almost instantaneous access to anyone’s tweets.  But given the recent implementations by the major search players, Google and Microsoft’s Bing, there appears to be some disagreement on the finer points. This article by Danny Sullivan from Search Engine Land analyzes the concept in a really nice way that I tend to agree with. It also delves into a lot of other specialized tools for real time search, but I’ll stick to the big names here (Twitter, Google, and Bing). Sullivan maintains that real time search is only truly “real time” when its sources come from microblogging services that provide a real time feed of the activity on their networks. For the most part right now, that means Twitter. There is just no single place for search engines to constantly look for updates from news sites or long-format blogs. So they have to depend on being alerted to updates by such sites, or actively crawling around the entire internet looking for new content. Neither of which is reliably real time in the up-to-the-second way that Twitter is.

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It Takes a Village to Build a Corporate Blog

Corporate blogs benefit greatly from a collaborative effort to produce and maintain. While it’s easy for anyone to start a personal blog in seconds, a company blog takes considerably more thought and planning to execute.

We are fortunate to have talented and engaged clients and want to highlight a couple of our most successful blog launches for The Alter Group and Bliss PR, which each benefit from multiple contributors. These projects engaged talented designers and thought leaders outside Astek who were essential to the end results. Both blogs run on custom installations of WordPress.

Astek’s focus on helping our clients produce blogs over the past few years is especially rewarding since the client has so much influence over the life of the end product, which changes nearly daily.

Case Study #1
Alter NOW and ALTER+CARE Inspire blogs featuring podcasts
Business Focus: One of the nation’s preeminent corporate real estate development firms.
Blog Focus: Corporate Real Estate, Finance, Economy, Healthcare
Approx. Combined Monthly Visitors: 4,800+
Original launch: April 10, 2008
Redesign and ALTER+CARE Inspire launch: April 6, 2009
Featured in: Alltop.com

Astek worked closely with The Alter Group team over several months to hone the voice and focus of the blog, identify and train contributors on software, design the feature set needed, and deploy a flexible platform for growth. The initial budget was low to make sure appropriate resources could be committed consistently and to prove ROI before “going big.” Once the process and message proved stable, we engaged a designer to add the finishing touches that make the blog what it is today.

Dramatic color and imagery set Alter NOW apart from other blogs:

Picture 163 It Takes a Village to Build a Corporate Blog

Consistent and careful use of relevant imagery in each article pulls the reader in:

Picture 173 It Takes a Village to Build a Corporate Blog

The footer of each article features a ShareThis link for easy distribution across email and other web sites (important for viral growth to reach new readers), the author photo, name, relevant categories and tags, and a link to leave a comment, which invites readers to become part of the ongoing conversation blogs present. This article also features a link to the corresponding podcast on the subject.

Picture 233 It Takes a Village to Build a Corporate Blog

The sidebar features easy subscription links, quick links to the podcasts, and prioritized standard blog features such as search and recent posts:

Picture 203 It Takes a Village to Build a Corporate Blog

Both blogs are featured prominently on The Alter Group home page for easy access:

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Case Study #2
B2B Bliss » PR for Thought Leaders blog
Business Focus: Business-to-business strategic media relations and marketing communications
Blog Focus: B2B marketing, public relations, professional services, financial services, and healthcare

Working with BlissPR to design and launch their blog was, well, blissful! They had been planning this launch for some time so the overall strategy and content development were in good shape. BlissPR primarily needed a partner to help with design, production, and blog deployment and integration strategy.

BlissPR wanted to integrate the new blog into their existing Web site, which presented a unique set of design opportunities and challenges. The new design features a prominent masthead for the blog with subscription links and a search box. Each article on the home page is clearly delineated with a green title bar, photo of the author, and crafted abstract leading to the full story. The “Share” link has plenty of room to breathe, highlighting the importance of this word of mouth feature.

Picture 243 It Takes a Village to Build a Corporate Blog

The side bar focuses on the people behind the blog to provide context to visitors. A brief description of BlissPR is immediately followed by photos linking to bios of all the authors. This is a great way to add personality to your blog. The sidebar is followed by standard blog elements like tag cloud and recent posts.

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We’re very proud of our clients’ ongoing success with these publications. Please check them out and remember to leave a comment!

Alter NOW and ALTER+CARE Inspire
B2B Bliss » PR for Thought Leaders

Here’s a succinct list of five things you can do to improve your corporate blog. The three blogs featured above stand as testimony to these recommended tactics.

AstekArrow6 It Takes a Village to Build a Corporate Blog This post was featured in ePiphany, Astek’s Monthly Newsletter |  Other ePiphany Articles 

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