The only two articles you’ll be able to read on Wikipedia today describe the Protect IP Act (PIPA) in the Senate and the Stop Online Piracy Act (SOPA) in the House. The rest are unavailable due to a widespread blackout on the Internet. You might have noticed Google’s logo expressing their support, shown below. Google didn’t go as far as to shut the search engine down, which may very well put the Earth off its axis at this point, but they do have a SOPA/PIPA petition you can sign.

If you’re unfamiliar with this new legislation under review, it’s worth knowing about. The short version is that it has the potential to violate the First Amendment, censor and cripple the Internet, impose harmful regulations on American business and threaten whistle-blowing and other free speech actions. It is thoroughly documented, so I will point you to TechCrunch’s SOPA coverage for the latest.

Fellow tech entrepreneur Ben Huh, CEO of Cheezburger, has been fighting this battle for months. Go Ben! People took notice when Ben threatened to move his 1,000+ domain names away from GoDaddy if they continued to support the bill. Today, if you try to pull up one of his websites, FAIL Blog, you’ll see the following message before entering the site:

Ben is not alone. While Facebook hasn’t officially joined the ranks, Zuckerberg has. I haven’t been extremely vocal about this for various reasons, but not because I support the bills. I generally feel that ridiculous measures like this written by people who don’t truly understand the consequences will blow over in time. But that doesn’t just happen by accident. It happens thanks to thousands or millions of people who make a stand.

And it’s always a useful reminder of the power lawmakers have, and the attention we must pay to our own power to help them craft policies that positively influence our lives. Someone once told me that technology moves much faster than the law, and this is one of those points of conflict that can emerge.

If you want to help and have about 10 seconds, this SOPA/PIPA petition from Avaaz.org is a good place to start.

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Andy Swindler Categories: Entrepreneurship, Technology, Web

One of the biggest challenges we face when working with bloggers and within Astek is keeping the momentum of the blog going. If you were to look at our blog for the past month, you’d think nothing was going on at Astek, which couldn’t be farther from the truth!

As we get back in the saddle after vacations and various other last ditch efforts to soak up what’s left of the summer’s warmth, it’s a good time to offer some suggestions for keeping your (and our!) blog going.

1. Set a Realistic Schedule. Whether it’s once per week or once per month, set a schedule that you’ll be able to keep. We all get busy once the day starts going and the blog often falls to the bottom of the list. Try committing to writing your blog before you do ANYTHING else on every Tuesday, for example, and see if that helps.

2. KISS (Keep It Short & Simple). One of the things that seems to block a good article is being worried about making it perfect and long. By all means, you want to use proper spelling and grammar, but often the posts that get read the most are the shortest. Post a link and your immediate thoughts if you don’t have more time.

3. Remove Barriers to Publication. Even the act of logging into a website to update your blog can create an excuse not to publish. We recommend MacJournal or WinJournal to write posts quickly and easily from your computer. Programs like this make adding images simpler and save your login information so you can publish with one click.

4. Keep a List of Topics. Find a way to keep a list of all the interesting things you see on Facebook, the Web, or that people send you. I use MacJournal to queue up possible blog topics, but you could use Delicious.com or even a Word doc. If you keep a simple list you’ll never be stumped for a topic. As Andrew Crowe recently discovered, sometimes the list is right under your nose.

5. Be Honest. …with yourself and your audience. Don’t waste time back-filling spans of time without posts. It’s all ancient history by now anyway. Just focus on getting on top of your current schedule and don’t worry about the past.

Keeping a steady publication schedule is important for readers and search engines to know that you’re active. Let me know if these help and if you have some other tips that work for you, please leave a comment.

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Andy Swindler Categories: Entrepreneurship, Marketing, Social Media

My first iPhone was the 2G model and I didn’t have many complaints about the voice quality or dropped calls — not any more than any other carrier anyway. When I switched to the 3G model, the voice reception became noticeably worse. At first I was content to blame the phone as it seems most people are. But I had to believe that Apple knew even the smartest of smart phones still had to be a PHONE first and foremost.

After tinkering a bit, I realized it’s very simple to switch the phone back into 2G mode. And guess what? I now enjoy the stable 2G reception from AT&T I used to. I have multi-hour-long conference calls with confidence. I can move around and not worry about dropping the call.

For data I typically just leave the wifi connected, which gives me high speed data most of the time (home, office, etc.). But if you find yourself sitting in the park or on the road needing to surf faster, just switch back to 3G. I wish the phone could use 3G for data and 2G for voice, but it’s a minor quibble.

To summarize, switch your iPhone to 2G mode and you’ll have:

Pros:

• Better voice reception and quality
• Longer battery life
• Envy from other iPhone users

Cons:

• Slower data speeds
• That nagging feeling that you’re not using the latest and greatest technology

So how do you do it? Just follow these steps:

1) Press the “Settings” icon/app from your home screen.

2) Press “General” (7th option).

3) Press “Network” (3rd option).

4) In the “Enable 3G” bar, it should say “On.” Press this and it will turn “Off” as shown below.

5) Just click your home button or back to “General” to save. It will take a few seconds to switch over, and then you’re good to go! If you need your faster 3G data, just switch it back any time.

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Andy Swindler Categories: Fun, Gadget, General, Technology

The best thing a customer can do for your business is give you feedback — good or bad. The reality is that bad feedback greatly outnumbers good feedback. It’s just human nature. We love to complain when something doesn’t go right, and are often too busy to go to the effort to tell someone that something does go right. Even when complaints are justified, the business sometimes never hears them because the customer voiced his or her opinion in a private medium, such as telling a friend how awful the service in the restaurant was, and never giving the business a change to make it right. Word of mouth works for negative feedback even more powerfully than positive.

Mistakes happen. But even beyond mistakes, customers are a business owner’s objective barometer for knowing how well products and services are received. I’ve developed a mantra lately to help me remember this: you can’t argue with perception.

Social media provides unprecedented opportunities to listen in on some of those private complaints from customers that otherwise would never make it back to the business. You should make an effort to respond quickly to a complaint and do so publicly so that others reading the complaint can also benefit from your response. Think of it this way: the complaint will be out there whether or not you respond, so you’d better do something about it.

For large companies, the major cultural shift needed to effectively and genuinely reach customers through these channels may be more difficult than a small company who can do it with one or two people. The rules are the same in either case:

1. Engage people on their own turf. They’ll be impressed when you show up unexpectedly to help them solve their problem.
2. As with all customer service, keep your cool and “take the high road” whenever you can. Don’t get sucked into meaningless and unrelated tirades.
3. Remember how hard it is to control tone through text-based mediums such as email. Lean on the side of being extra nice.
4. Try to put a positive spin on the problem, so long as it’s genuine. Talk about future plans to remedy it.
5. Don’t discount suggestions, but also don’t over-commit to adding everything people request.

A few years ago Microsoft was getting a lot of public flak about its open source software initiatives. They stayed strong, responding to the comments on their blogs and others, and over a period of several months began to sway the tone of the comments. Eventually the community actually started sticking up for them. This took a lot of time and effort, but it helped to “humanize” Microsoft.

Comparing social media campaigns from Target and Wal-Mart, Wal-Mart failed so miserably that they chose to bow out not-so-gracefully in the face of hundreds of negative comments from students looking for roommates. If they’d stuck it out, I imagine they might have been able to turn it around or save face. Target got their campaign right from the start, creating a “party” for discussing dorm survival, which speaks to the culture and brand perception of the companies going into the campaigns.

The bottom line is to be true to your brand, your service, your customers, and your mistakes. The customer is not always right, but they always have the right to complain. Listening and responding will save you a lot of trouble down the road and probably lead to more business in the short term.

This post was featured in ePiphany, Astek’s Monthly Newsletter | Other ePiphany Articles

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Andy Swindler Categories: Entrepreneurship, ePiphany Featured Story, Marketing, Social Media, Web

If the world isn’t ready to accept bloggers as journalists, then I must ask why it is that bloggers want to be considered journalists. I got out of journalism because I didn’t want to fight against the corporate interests and failing profit models. Social media, in particular blogging and independent journalism, has given me new hope in using broader sources of writing and investigation to find the truth. After all, isn’t that what journalism is really about? Reporting the truth as accurately as we can.

Not that I think all major news outlets need to go away. It might prove difficult for a group of bloggers to put together a reporting mission in Iraq. But I see more hope than hobby in the new regimes of citizen truth seekers. As even the most prominent journalism schools turn the study into more marketing than reporting, we must all question who really will have more access to and interest in the truth in the future.

The key issue here is defining who the government can force to reveal their source. Journalists are protected under the new bill. Bloggers and freelancers are not.

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Andy Swindler Categories: Social Media, Web

Why type your search when you can speak it?

The feature I’d like to see on my iPhone is text-to-speech. Apple pioneered this technology years ago, but it doesn’t seem to be a focus now. I was in the car the other day wishing I could just have my phone read my email to me.

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Andy Swindler Categories: Gadget, Web