Helpful Tech Link Bouillabaise

bouillabaisse1 Helpful Tech Link Bouillabaise

I don’t have much to add to them, but I thought I’d put up some recent finds from around the web that have been really helpful in solving some of the many technical issues I encounter.

  • Get WordPress Permalinks Working with Windows, IIS, and ISAPI Rewrite Got WordPress running on a Windows server? Then you should have ISAPI Rewrite and the configuration described in this article to get your blog’s permalinks in a much more search engine (and human) friendly format. We also have ISAPI Rewrite working on our server to get pretty URLs working in Drupal.
  • “301” Permanent Redirects Another link in the search engine optimization domain, this guide will show you how to set up these redirects in many different types of server technologies. If you host a site and are making changes to it that make certain URLs obsolete (porting the site to a new CMS, say), then it is really worth your while to set these redirects up for the old pages. Otherwise your search engine ranking could suffer.
  • Preparing Your Website for Internet Explorer 8 IE8 came out at the beginning of this year and is gaining some traction. It is way more standards-compliant than previous versions of IE, which is great. However, most sites have IE-specific workarounds (read: hacks) which now pose problems for this new version. This concise guide breaks down everything you need to know about making your sites now work with IE8.

Finding the Conversation

Do you know if people are talking about your company, or even you personally, on the Internet? And what they are saying? If you don’t, then you could be missing out on a wealth of valuable feedback on the perception of your company’s or your own personal brand. In particular, if people are out there writing negative things about your brand, you should hear about it in a timely fashion so you can react to ameliorate those perceptions.

There is a range of tools available to find and analyze the online conversations people are having about you. The best fit is likely based on the size of your organization or general public presence. Although you may not know the latter until you have experimented with some of the tools I discuss in this article. I highlight three offerings, from entry up to enterprise level. You may actually want to go ahead and start using the most basic, expanding from there to determine what features pay off for you versus the cost.

Google Alerts
Cost: Free
Google Alerts is basically an automated Google search based on a set of saved keywords. You have likely already manually searched for keywords associated with your brand. And you may not have actually gotten back anything interesting. But unless you set a schedule for yourself to do those searches, you may miss an important news article or blog post of interest. Google Alerts does this for you, and emails you the results on a weekly, daily, or “as it happens” basis. That last option has searches running continuously, and you get updated whenever something new pops up.

Google Alerts is basically the minimum you should be doing to monitor online conversations. And it’s free and fairly easy to use, so you don’t have much of an excuse not to give it a try. However, you have to do any analysis on the results it sends you manually. Also, it does not specifically target any social media besides blogs as a general category. So you may have to sift through a lot to find anything of interest, or you may not even find the results you are looking for.

Filtrbox
Cost: Free basic plan, $10/month unlimited plan, with a free trial of unspecified length
Like Google Alerts, with Filtrbox you basically just define keywords, or “filtrs” to search for. And if you already have Google Alerts, you can import your keywords from there. The big difference between Google Alerts and Filtrbox is that Filtrbox searches a much more targeted set of sources for those keywords. Instead of basically the entire web, Filtrbox, according to them, “continuously monitors thousands of mainstream news sources, millions of blogs, Twitter, FriendFeed, blog comments and conversations, and any custom sources you add to your account via RSS.” Filtrbox also allows you to rank and flag sources that return hits for your keyword, so that you can refine your interactions with it more and more as you use it. Like Google Analytics it provides you with email updates of results, but also provides various charts and graphs to analyze and trend those results.

By all means give the free basic plan a try. But you will only be able to create five filters, and can only look back 15 days in the history of results you generate. But at $10 per month, the paid version seems like quite a value and completely removes those restrictions.

Scout Labs
Cost: ranging from $100/mo to $749+/mo, with a 30 day free trial at any subscription level
This product allows you define multiple searches, with a more sophisticated way to create search exceptions and merge different searches together than the previous two tools. This capability sets it apart in the way that you can tune out a lot of unwanted noise right from the start. It also includes lots of charting and analysis tools, including a report of the “share” of online buzz about particular topics which result from your searches. This can demonstrate how big your online presence is in relation to competitors. The biggest selling point for Scout Labs seems to be its sentiment tracking tool. You use their own engine for determining whether results returned by your searches are positive, negative, or neutral. You can then override the linking of keywords with those sentiments, to train their system to align more with your brand’s domain.

The Scout Labs product is by no means cheap, and the $100 level only allows for five different searches. However, it seems like an extremely powerful tool, especially for the sentiment tracking ability that would give you an easy and automatic dashboard view of how your brand is perceived online.

App Sampler Platter

Wondering what the deal is with these “apps” on Facebook or LinkedIn?  Or perhaps like me up until recently, Facebook apps are old hat while LinkedIn’s offerings are more unknown.  Well, firstly, app is short for application.  An application in the social networking context is an extra, optional element to include in your profile.  It adds functionality beyond the core information displayed about you and your activity on a particular site.  Apps often bring external information into your profile, and this is where they are arguably most useful.  For instance, if you or your company has a blog, you can display its feed on your Facebook or LinkedIn profile.

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Bypassing Your Browser Cache

Have you ever encountered a situation where you or someone else made an update to a website, but you couldn’t see the change? It’s usually due to how browsers don’t get fresh versions of files from a website you’ve already seen, unless it thinks there are newer versions. Sometimes that process breaks down for various reasons, and a browser doesn’t think there is a new version of a particular file when there actually is, and even clicking the reload button doesn’t help.

In such situations there are special key sequences, different for each browser of course, which force the browser to re-download every file for a page. You can also clear out your browser’s cache for every page in its history. Instructions for both are detailed in this helpful Wikipedia page, broken down by browser for all the major ones, and a couple obscure ones too. Note that the two most common browsers (IE and Firefox) do share one method of cache bypass: Control-F5. Although note that’s Command-F5 in Firefox on a Mac (there’s no IE for Mac).

Keywords and Categories and Tags, Oh My

With billions of web pages out there, the web would be utterly useless without search engines and tools that help us label and categorize content to make it easier to find. This taxonomy breaks down into “meta data,” which is extra information that you attach to a piece of content to help describe it, and the content itself. A good example is a digital photograph. It’s likely that you usually only look at the photo itself, but your camera automatically attaches meta information such as date/time and perhaps location. New face recognition software makes it even easier to find that particular photo you’re looking for in your library of thousands.

What do categories, tags, and keywords all have in common? These are all tools we use to organize and classify information in order to make it easier for people to find when they need it. I’ll describe each below using this blog post as the consistent example to illustrate the differences.

I’m going to start with categories since they are the most intuitive. Categories are used to define general topics of interest related to a subject. You can see the Astek Blog categories listed to the right of this post. Categories serve two very useful functions when applied to blogs. 1) It helps the readers know at a quick glance the general topics being covered by the blog. 2) It helps the author(s) stay focused. Blogs are best when they are focused around a certain set of topics and this is an easy check to make sure the blog post is still on track. It is common to see something generic like “General” as the only category. While this can be applicable in some cases, it’s typically not an effective way to label your posts.

picture 610 Keywords and Categories and Tags, Oh My

Categories are common in blogging software. You can typically define the categories you want to write about, and each time you write a post simply select the categories that apply to that post. If you find yourself commonly wanting to write about a category that isn’t in your list, go ahead and add it. Just remember to keep your list relatively short (fewer than ten) to make it easy on the reader. In this case, I used the following categories for this post:

Categories: ePiphany Featured Story, Marketing, Social Media, Technology, Web

As it becomes easier and easier for anyone to create and distribute content of all types on the Internet, categories quickly start to become a fairly limited way to organize information. Enter tags, which have become popular in the past few years. While I recommend putting a limit on the number of categories you use, there is no practical limit the number of tags you can attach to your content. Any significant concept word that is related to your text is worth putting in as a tag.

Tags are single-word labels that you can add to as you go. A tag “word” might actually contain more than one word, but it’s important that the tag have no spaces for consistency. Whereas I felt limited to five related categories for this post, I assigned ALL of the following tags to describe the article I’m writing:

Tags: apple, astek, blog, bookmarking, categories, community, content, design, distribution, how-to, information, internet, keywords, Marketing, media, publishing, search, seo, sharing, social, socialmedia, tags, Technology, tip, tool, Web, web2.0, writing

To get an idea of all the specific areas we cover in the Astek Blog, check out our tag cloud:

picture 89 Keywords and Categories and Tags, Oh My

Okay, that looks cool, but what does it mean? Notice how some of the words in the tag cloud are larger and bolder than others? Technology, Web, socialmedia, Entrepreneurship, etc. The more a single tag is used to describe each post on this blog, the larger and bolder that tag will become in the tag cloud. This makes it easy to see at a glance which topics are covered more than others, which gives readers a more detailed topical view of the blog content. Click on a tag to see all the posts related to that word or concept.

Tags emerged from social media. Delicious.com and Flickr.com were at the forefront of developing this technology a few years ago. Since then, tags have become the commonplace method of assigning labels to vast amounts of information to make it easy to find later. I recommend you sign up for a free account at Delicious.com to store all your web bookmarks in one location (great for accessing from various locations). There is also no better way to demonstrate how tags depend on the community to make sure people are using them consistently. When you bookmark a site in Delicious.com, the community suggests several tags that other people have used to describe that web site. Typically the community gets it right, which means you have to think less about what tags to use. It makes everything quicker and more reliable.

In the following example, I tried to bookmark Apple’s web site in Delicious. Since I had already bookmarked it, Delicious shows me all the tags I had already used (highlighted in gray boxes). However, since that was awhile ago, the community has applied many new tags to describe the site. All I have to do is click on the new tags I want to assign to the bookmark.

picture 129 Keywords and Categories and Tags, Oh My

Then, when I want to find a particular web site, I can use tags to filter my bookmarks. In order to find Apple on my Delicious.com account, I might type the following tags:

Tags: computer hardware ipod

In that example Apple is the only site that has all three of those tags attached to it. If I remove the “ipod” tag, I get six results (including Apple) that are related to “computer hardware.” Go ahead and try it yourself.

picture 139 Keywords and Categories and Tags, Oh My

In the blogosphere, prominent blog search engines like Technorati and blog authoring tools like WordPress collect tags from all the people who use these services. When you write a post on WordPress, it suggests tags that others have used based on the content you are writing. The more people consistently use tags to describe content, the easier it becomes to discover content that relates to other web sites. We’re moving away from meticulously crafting the taxonomy, and instead tossing it all in the bag. The trick is if we put a tag on everything on the way in, we’ll know where to grab it on the way out.

Last, but certainly not least, we have keywords. I’m going to save an in-depth discussion of search engines for another ePiphany, but keywords are used most heavily when using sites like Google, Yahoo, Alta Vista, etc. to find specific content on the web. Search engine optimization (SEO) is also called search engine marketing.

If you’ve stuck with me so far, you might be asking yourself what the difference between a keyword and a tag is. The key difference between the two is that tags are attached to content and keywords are IN the content itself. It’s a special combination of art and science to properly optimize a page on a web site. First we find the keywords that people are using to find that type of content, which is not always intuitive and requires research. Then we integrate these keywords directly into your content through strategic copy writing to allow search engines to find them contextually. The trick here is preserving the integrity of the authored material while making it searchable.

Gone are the days of loading up meta keywords behind the scenes and being done with it. A good SEO strategy requires consistent monitoring and tweaking.

A Few Things To Keep In Mind:

Pluralization and alternate forms are always a bit weird with tags. I usually just put both forms in. You never know if someone will search for “finance” or “financial” or “finances.”

Spelling is something common to all of these. A misspelled tag or keyword will result in the content potentially not coming up. Some people optimize for misspellings to grab some low hanging fruit (e.g., micorsoft).

There is common confusion about the “rules” of tagging. Particularly when you get into the semantics of multi-word phrases like “social media.” My advice is to use any variation of the tag you think is appropriate. In that case I would use “socialmedia,” “social,” and “media” as separate tags.

Feel free to post questions in the comments.

astekarrow10 Keywords and Categories and Tags, Oh My This post was featured in ePiphany, Astek’s Monthly Newsletter |  Other ePiphany Articles 

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Bloggers Aren’t Journalists to The House

If the world isn’t ready to accept bloggers as journalists, then I must ask why it is that bloggers want to be considered journalists. I got out of journalism because I didn’t want to fight against the corporate interests and failing profit models. Social media, in particular blogging and independent journalism, has given me new hope in using broader sources of writing and investigation to find the truth. After all, isn’t that what journalism is really about? Reporting the truth as accurately as we can.

Not that I think all major news outlets need to go away. It might prove difficult for a group of bloggers to put together a reporting mission in Iraq. But I see more hope than hobby in the new regimes of citizen truth seekers. As even the most prominent journalism schools turn the study into more marketing than reporting, we must all question who really will have more access to and interest in the truth in the future.

The key issue here is defining who the government can force to reveal their source. Journalists are protected under the new bill. Bloggers and freelancers are not.

Facebook Terms of Service

I was happy to let this Facebook TOS thing boil over as I expected it would, but a lot of people have been asking what I think, so I thought I’d write it down for posterity.

This is another example of what I’m starting to call corporate democracy. Facebook is the innovator in social networking, which is what makes it fun and cool. But consider that it is still not a profitable enterprise. Therefore, they also have to innovate in the revenue category. They have stepped too far a few times (the most stark example was Beacon a couple years ago), and each time the community reacts quickly and honestly.

In this case, I joined the group along with thousands protesting the new terms. In a matter of days Facebook reverted back to the original terms. In my mind, this was a non-issue. 100,000 people click a button and effect change. If only it were that easy in the political system. But then again things aren’t usually that obvious with complex issues.

I’m sure Facebook will continue to try new avenues to gain additional control over user content and find revenue streams. If they step too far, the community will push them back. Facebook knows that the social networking space is fickle (Remember Friendster?) and they don’t want to lose members. I’m not saying don’t pay attention or don’t worry about it. Nor am I saying trust the corporation and don’t worry about your privacy (be sure to set your Facebook privacy settings appropriately). But I am confident in my trust of the well-balanced relationship Facebook currently has with its constituents.

Twitter Addicts

Thanks for the funnies, Dad!

nq0902181 Twitter Addicts

Obama’s Online Recovery

We’re having a run on Obama posts. Now this is change, Obama has launched a Web site that allows us to track money from The American Recovery and Reinvestment Act down to the congressional district. A great use of web technology to convey information the government has no reason to hide.

R.I.P. Magnolia

One of the predominant social bookmarking web sites, Magnolia, just experienced a catastrophic loss of data. I’ve focused recently on protecting desktop environments from data loss, but it’s important to realize that web sites aren’t magically immune to data loss. Web server technology is fundamentally based on the same principles as your desktop computer.

I wish them and all their users all the best for a full recovery. This kind of incident is unfortunate and probably could have been prevented. Even if they get the data back, I think it will difficult to re-establish the credibility needed for this type of application. People invest a lot of time researching, surfing, and bookmarking sites on the Internet. I know I would be fairly devastated to lose my own bread crumb trail, which I keep in Delicious.

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