Google Analytics (GA) is far and away the most popular free analytics tool currently available. And for good reason. However, all the data available through GA can be a bit overwhelming so we’re sharing the three most important analytics that you should be looking at and how those analytics affect the decisions you make for your website.
Visits and Unique Visitors
What It Measures: “Visits” measures the number of times your site has been visited during a specific period of time. “Unique Visitors” or sometimes “Absolute Unique Visitors” is the number of people who have visited your site during a specific time period. Visits will be equal to or (more often) greater than Unique Visitors because inevitably some visitors will visit your site more than once during your time frame.
How to Use It: This can be the most satisfying (or disappointing) metric you look at. It answers the burning question, “How many people are coming to my site.” But don’t stop there. Compare the peaks in your visits with marketing efforts you are doing off site. Typically you’ll see a visible bump in traffic on days where you send out an eBlast, get a mention in a newspaper or blog, or perform some other promotional effort. Lining up your traffic with your marketing efforts will allow you to evaluate the effectiveness of your campaigns and help inform decisions on what marketing efforts are worth investing in in the future.
How to Improve It: Remember, there’s no such thing as foot traffic on the web. People won’t just stumble across your site while walking down the information super highway. Some popular ways to drive traffic to your website:
- Send out a marketing email
- Improve your sites performance in search engines like Google through Search Engine Optimization (SEO)
- Advertise on search engines or websites your customers/clients might frequent
- Get your site or company mentioned in the press
- Set up a Facebook or Twitter account with regular updates about your organization with links to your site.
Traffic Sources: Search Engines, Direct Traffic, Referring Sites
What It Measures: This is usually viewed as pie chart showing how people are getting to your site. The three main sources of traffic are:
Search Engines: Visitors who find your site by performing a search in Google or other search engine. They may have been searching for your company name, or they may have performed a general search on a string of words (called “keyword phrases“) that are mentioned on your site.
Direct Traffic: Visitors who either type in your website address into the URL bar or click a link from an email that takes them directly to your site.
Referring Sites: Visitors who get to your site by clicking a link from another site. For instance, if your company is mentioned in the Chicago Tribune and the Trib includes a link to your website in the online version of their article, you will be able to see exactly how many people came to your site by clicking the link in that article.
How to Use It: This is another great way to see what sorts of promotional efforts are working. It can also give you the reality check on the impact of coverage in certain media. You may be ecstatic to find you were mentioned in a national publication, only to look at your stats and realize that the local industry newsletter actually drove three times more traffic to your site. This can help you focus your PR efforts in the future. Additionally, Facebook, Twitter and other social media show up in these stats so it’s a great way to monitor the impact of your social media outreach.
How to Improve It: To improve traffic from search engines consider hiring a search engine optimization (SEO) consultant to help you research keywords and optimize your site for those keywords. To improve traffic from referring sites, consider hiring a public relations consultant who can pitch stories to traditional and online media. You can also place ads on related websites and approach organizations you partner with about placing reciprocal links on each other’s sites.
Keywords
What It Measures: The words people are typing into search engines like Google and finding your site. In the example above 45% of the traffic to the website chicagotap.org comes from the top 10 keywords listed above.
How to Use It: Use this report to gain insight into what visitors are looking for and to gauge the success of your SEO efforts. Let’s say you are considering retiring a product line, but when you look at the keywords, you realize that searches for the product name is bringing in 20% of your natural search traffic. Even if the product isn’t selling well, it may be bringing in traffic to your site that results in the sale of other products.
In the example above, ”Idella Reed Davis“ is number three on the report above. She is a tap dance teacher with Chicago Human Rhythm Project (CHRP). Knowing that she is by pulling in more traffic per month than any other teacher’s name may be an incentive for CHRP to continue to bring her back to teach classes and workshops.
Getting new visitors through search engines is most valuable when you are pulling in people who wouldn’t have found you any other way. If someone is searching for you company name, it’s important that you come up, but that’s not going to result in new customers. That’s only going to bring in people who have already heard of you. Look for strong keyword performance on words related to your core products or services – for instance, someone who finds the CHRP website by typing in ”Chicago Human Rhythm Project“ means they have already heard about the company. But someone who finds the CHRP website by typing in ”tap dance lessons“ is a completely new lead and the website is providing value as a marketing tool, not just a point of sales tool.
How to Improve It: There are many ways to improve keyword performance – that is the art and science of SEO. It’s a complicated process that should be highly customized to your company and business goals. We suggest you work with an SEO consultant (like Astek’s very own SEO guru, Tom Lynch). If you are looking to educate yourself on DIY methods, the Astek blog has many articles on this subject. Feel free to explore!